Wayfair: Manager, Analytics and Process Improvement (Large Parcel)
4 Copley Place - Floor 7
Boston, MA 02116


Manager, Analytics & Process Improvement (Large Parcel)

Large Parcel Analytics is a part of Operational Excellence (Opex) and helps manage the process of delivering large items from our final mile warehouses to our customers. We are a team of highly motivated and skilled individuals that have been tasked with creating a revolutionary, best-in-class supply chain. We work cross-functionally with groups including operations, finance, call centers, product management and analytics to achieve that goal.

What You'll Do

  • Perform analysis to identify areas of improvement within the Wayfair Delivery Network (WDN)
  • Build dashboards and report on key tools and metrics
  • Own projects and drive process improvement by managing details from inception through execution
  • Develop, maintain and report KPIs for the Final Mile Delivery team
  • Partner with key stakeholders and work cross functionally across Wayfairs logistics network and act as the single point of contact for driving improvement
  • Provide updates to senior leaders and broader stakeholders on analysis performed, projects and key results

What You'll Need

  • Stellar analytical skills, with significant experience in Excel, SQL, and / or Tableau
  • Strong financial modeling, planning, forecasting and analytical skills
  • Outstanding business acumen with an analytical mindset and ability to tell a story with key metric and trends
  • Problem-solving mindset with strict attention to detail
  • 5+ years of experience working in an analytical or operational role in a fast paced, dynamic environment
  • Ability to manage and prioritize multiple projects simultaneously with cross functional stakeholders
  • A history of managing projects and key deliverables and meeting timelines
  • Call Center experience and understanding of key Call Center metrics, a plus
  • Strong communication, time management and organizational skills, with the ability to prioritize, delegate, and meet deadlines
  • Track record of taking on big challenges and delivering despite obstacles and limited resources
  • A self-starter attitude; willing to read, dig in and learn on own
  • Articulate and persuasive communication skills, both written and verbal

About Us

Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.