Fuze: Manager, Account Management
2 Copley Place, Floor 7
Boston, MA 02116

Employee Testimonials


Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

We are looking for a Director of Account Management to join our sales team in Boston, MA and help us on our mission.

Who you are:

As a Director of Account Management, you will lead a team of Account Managers focused on developing and nurturing existing Fuze customers. As a Director, you will be in an important and strategic role as a critical liaison between the leaders of sales, marketing and customer success teams. You will have a proven enterprise sales track record, with experience closing complex sales, managing and growing a strong team who pride themselves on delivering superior customer service, providing insights about the UCaaS industry, hitting sales targets and maintaining a strong team culture. This is a great opportunity for a creative, high-energy individual to join a dynamic company. The Director, Account Management will report to the Sr. Director of Account Management & Customer Success.

What youll do:

  • Drive team to hit quarterly sales targets for retaining and growing Fuze customers
  • Coach team through negotiations and priority deals
  • Hold team accountable to KPIs while maintaining a friendly and competitive environment
  • Coach team on our sales methodology and provide accurate forecasts to management
  • Manage multiple priorities and oversee numerous ongoing projects
  • Identify areas needing improvement provide solutions that improve efficiency and productivity
  • Work to find creative ways to drive activity and results
  • Motivate team and lead by example by coming to work every day with a can do attitude, prioritizing the important and executing against plan
  • Mentor team during challenging times
  • Stay informed on Fuzes Rules of Engagement and manage the team to follow our core Fuze values

What we need from you:

  • 5+ years experience in a sales closer and negotiator role
  • Experience mentoring & coaching a team of sales reps
  • A proven track record of sales quota achievement
  • Experience working directly with C-level executives
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Ability to work with a sense of urgency and customer first mindset
  • Ability to multi-task with strong organizational awareness
  • Positive, confident, and energetic attitude



Employee Testimonials

Alexander Johnson
Software Engineer

Each day, I look forward to the camaraderie we develop writing the software that runs Fuze's backend. Our agile approach creates great software practices by combining short sprints with stringent peer reviews. Not only have I learned to be a faster and more efficient programmer, but also smarter about the code I write through the collaboration and support of my colleagues.

Juan Soprano
Director of Backend Engineering

Since I've joined Fuze I’ve nothing but great moments and experiences. The culture is amazing and even tho the company has grown a lot you still feel part of the big picture as the communication between all the different offices around the world is amazing (we are a communication solutions provider after all right? :P). Also on the dev side its great to be part of a company that is always trying to innovate and try new and challenging things, its hard to get bored with legacy code or old technology in Fuze!!

Julio Viera
Vice President of Engineering

I've been working for one year in engineering and I absolutely love it. The team is full of energy and we are all working together for a common goal. The management team knows how to transmit the right priorities so we can focus only on the important stuff and deliver on time.

Also we have an incredibly effective sales team, this boost the morale of everyone with every closed deal and pushes the company forward.


Fuze gives me a front row seat to all of the excitement and wins of building a successful company. The best part? It's not just to watch: I'm also part of a team of brilliant minds and amazing doers.  The challenges we face day to day are made much easier thanks to the incredible talent and leadership here.