The Grommet: Maker Success Specialist - Seasonal/Temporary
87 Elmwood Street
Somerville, MA 02144

Employee Testimonials

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The Grommet is a community thats reshaping the way people discover, share, influence, and buy products online. We bring together shoppers and the Makers, inventors, and entrepreneurs behind todays most innovative products.

As part of our Seasonal/Temporary Maker Success team you will help the team through the busy holiday season. You will be responsible for strong Maker relationships and impeccable service, ensuring a mutually successful relationship with The Grommet. You will have the ability to make an impact on the success of our individual Makers through direct contact and support on a daily basis. This high-touch support allows for a much deeper dive into an ever-growing array of businesses, as well as exposure to unique small business challenges.

Responsibilities

  • Customer Support - provide timely and professional support to all Makers within a specified SLA with an emphasis on quality and accuracy

  • Manage inbound request and Vendor Portal support for drop shippers, email stock checks, troubleshoot stock issues, purchase order creation, OOS and stale shipment communication, shipping label generation

  • Execute on Maker Success including margin negotiation for all Maker Success owned accounts, and selling promotional vehicles such as catalog, email and trade show placements

  • Responsible for maintaining and improving Maker metrics such as ship time, inventory, and out of stock percentage

  • Appropriately route all Maker service escalations

  • Collaborate with internal teams as required to solve Maker issues and questions

  • Attend and participate in trade shows including set up, operations, and breakdown

  • Work on ad hoc projects as needed

Requirements

  • Bachelors Degree in a related field
  • 1+ years experience in customer service/support or account management in e-commerce, retail, or other related industries

  • Effectively manage multiple priorities in a fast-paced, deadline-driven environment.

  • Strong service mindset and ability to use departmental resources, policies, and procedures

  • Impeccable attention to detail and excellent problem solving skills

  • Superb written and verbal communication skills with proficiency in composing thoughtful, concise, and appropriate responses

  • Familiarity with Google Suite

  • Experience with Salesforce a plus

Some of the Good Stuff

  • Work Environment: Were a fun, growing e-commerce company. Dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!

  • Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (Were a growing startup.) Our team is full of creative, driven people with unique vision and we like working here. Were building a disruptive product launch platform and were dedicated to making The Grommet a success.

  • Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! Its perfect for gift giving.

  • Competitive salary, great benefits, and yearly bonus incentive plan based on performance

  • Culture of Mentorship and Learning: Youll get exposure to Bostons startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

  • How did you hear about us?
  • Why are you a good fit for the position?
  • What is your ideal career path over the next few years?
Full-time

Employee Testimonials

Mike Lovett
Marketing Specialist

If you hate the idea of a dynamic workplace, a vibrant company culture, and fun, you'll hate The Grommet, but I digress. I wanted to work at The Grommet because it seemed like an opportunity where I would enjoy the work I did and meet people I would thoroughly enjoy working with. I was right. It's been a personal and professional jackpot.  

Marie-Eve Tremblay
Jr. Web Designer

I really care about The Grommet’s mission to put an end to faceless business and highlight the people behind the products. I love what I do. Every day I get to be creative and work with things I like the most: colors, layouts, typography, and beautiful imagery taken by our in-house photography team.