Indigo: Lead User Researcher
500 Rutherford Ave, Suite 201
Boston, MA 02129

Employee Testimonials

Jesse Deardorff
Cassandra Ball
Trudi Baker

Video

Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and So Paulo, Brazil.

We cant make good product decisions without deep insight into the lives and experiences of our users. Were looking for the founding member of our user research team someone with experience, confidence and leadership skills as well as a passion for getting out in the field and doing the legwork to gather the knowledge needed to guide our product development efforts. While your initial focus will be on our Marketplace offering, you will have the opportunity to work across product lines to deliver valuable user insights and define research best practices. You will ultimately help build out a best-in-class user research team, drawing on your experience to establish a lean, modern user research capability at Indigo.

Responsibilities:

  • Build and inject deep understanding of our Marketplace offering and the opportunities to improve the value it offers our customers:
    • Identify gaps in knowledge and conduct qualitative and quantitative research to inform Marketplace product roadmap decision-making
    • Establish Marketplace user types and provide teams with useful guidance on biggest opportunities to better serve each type.
  • Establish strong relationships with internal customers and external users
    • Leverage Indigo team and databases to build connections with users across all defined segments
    • Meet regularly with representatives from all internal stakeholder groups
    • Establish cadence to meet with users (understanding cadence of growing seasons, farmer schedules, modes of communication, etc.)
  • Support user research needs across all product lines
    • Establish a user advisory board that can be regularly utilized for feedback on concepts and implemented solutions
    • Document a process for Product and Design to propose questions to be researched with customers
    • Create an initial process to test prototypes and support ad hoc research requests across products
    • Create task-based testing scenarios for users to execute
  • Establish guidelines, tools and systems for user research processes and best practices
    • Bring knowledge of research best practices to help Indigo designers and deliver quality insights and efficiently gather useful, accurate feedback.
    • Establish a modern, best-in-class user research framework supported by necessary tools and systems
    • Build a research knowledge-base to ensure teams share and leverage prior insights
    • Develop a strong understanding of research prioritization and establish a process to address ad hoc requests
  • Create a plan to expand the User Research team
    • Define a Research team organization plan and identify staffing needs
    • Collaborate with Recruiting team to drive hiring according to staffing plan

Competencies:

  • Driven by empathy; strong passion for understanding customers and bringing value to them through our products
  • Ability to listen for pain points and needs without immediately solutioning
  • Understands how to build trust and get facetime with busy users who havent previously experienced research
  • Systems thinker who can build out research frameworks and assemble tools to enable efficient frequent cycles of user feedback
  • Passionate advocate: able to effectively gain buy-in from stakeholders throughout the organization in understanding how users perceive their business and in creating best experiences for users
  • Superior communication skills: written, verbal, and listening
  • Strong ability to define and implement process in an area that does not currently exist in the business
  • Self-starter; independent, proactive problem-solver
  • Thrives in a fast-paced, growth environment; able to multi-task and prioritize demands
  • Desire to hire, mentor, and grow a user research function and team
  • Understands and embodies Indigos mission and core values

Qualifications:

  • 6-8+ years user research experience
    • 3+ years experience managing and growing a small team
  • Proven success defining user research best practices in a quickly scaling environment
  • Experience pairing qualitative and quantitative research data and delivering it in a digestible format to business stakeholders
  • Experience working cross-functionally with stakeholders at various business levels
  • Willing to travel regularly to meet users (up to 50%)

Indigo is committed to living our values, specifically creating a work environment where everyone feels respected, connected, and has opportunities to learn and grow. As part of living our values, we strive to create a diverse and inclusive work environment where everyone feels they can be themselves and has an equal opportunity of succeeding.

Full-time

Employee Testimonials

Jesse Deardorff
Jesse Deardorff

Our plan is focused on the growers and helping them achieve maximum profitability using a unique set of tools. On top of offering a dynamic product, developing relationships and partnerships with growers will be key to achieving our goals.

Cassandra Ball
Cassandra Ball

I love the lab culture of Indigo. It's great being surrounded by both hard-working and fun-loving people. Most of our experiments are challenging and having the support of coworkers throughout the day really makes it fun for me.

Trudi Baker
Trudi Baker

From the early days when the whole company consisted of less than 20 people, I remember EVERYONE would gather for lively brainstorming sessions, the founder of the company, bench scientists, data scientists, lab techs, an attorney - everyone participated and listened and learned from each other's experiences and opinions. Today Indigo is much larger, but this spirit of open communication and collaboration is still strong. We collaborate through our everyday work, through software like our online innovation exchange where we bounce ideas off each other, and through "hands-on" brainstorming sessions where we learn a new assay and some of the points which are most challenging and can share ideas about how to make it more efficient.