Cogito: Lead Developer

Cogito leverages advanced machine learning and the state of the art in stream-based signals processing to detect, in real-time, the subtle behavioral cues in voice and provide guidance to contact center representatives that improves every conversation they have.

With Cogitos unique technology we have become the market leader in enterprise real-time guidance and augmented intelligence and today we are building a team to execute on the next phase of our application strategy.

We are looking for a talented and experienced developer to bring our behavioral insights into the Salesforce experience.

The ideal candidate will:

-Have extensive experience with and deep understanding of and Salesforce Development

-Be comfortable leading a team of developers and working with development partners

-Have a track record of bringing innovative technology capabilities together to create value for users and customers

-Have domain knowledge of contact centers and the variety of ways they provide value to the business


  • Design, build, test, deploy, and maintain robust, complex, and scalable solutions on the Salesforce platform
  • Work closely with our Architecture and Platform teams to ensure a best-practice approach that supports rapid expansion of application capabilities in the future
  • Work collaboratively within the Application team to identify opportunities to bring value to users with Cogito
  • Provide event-driven integration solutions between Salesforce and Cogito
  • Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
  • Lead business requirements gathering and design workshops with internal and external vendors
  • Work closely with Salesforce.coms Product Management team to ensure we provide a native experience
  • Establish best practices and recommendations for process integration, application development, deployment, support, data integrity, security, and ongoing enhancements of the salesforce platform
  • Conduct design and code reviews to ensure solutions conform and follow best practices and corporate standards
  • Participate in the discovery and assessment process for features of applications deployed on the salesforce platform
  • Define and continuously improve practices around development and deployment process
  • Maintain high security posture within the salesforce platform and connected applications ecosystem


  • 5+ years experience developing complex Salesforce applications
  • Experience with Service Cloud, Sales Cloud, and Einstein (including Next Best Action)
  • Active Platform Developer I certifications required; Platform Developer II is preferred
  • Experience extending Salesforce to leverage complex third party platform capabilities
  • Deep knowledge of the data model within Sales and Service Cloud
  • Proficiency with Release Management, Source Control, and Deployment concepts and technology such as Salesforce DX, Metadata API, ANT, Git, Flosum, etc
  • Proficiency with Development tools such as Visual Studio Code, Github, etc.
  • Well versed with the Salesforce security model including roles, profiles, permission sets, custom permissions, sharing rules and connected app policies
  • Experience integrating Salesforce with third party applications using an event-driven approach
  • Experience collaborating with Salesforce.coms Product Management team is preferred
  • Bachelors degree in Computer Science or related field


  • Lightning, Apex, JavaScript, HTML, CSS, SOQL
  • Familiarity with Event-Driven Architectures and Integration Approaches
  • Java experience preferred
  • Experience with React and Spring Boot preferred
  • Security minded and aware of potential threats
  • Ability to engage effectively with business and technical teams
  • Strong verbal and written communication skills
  • Ability to work both independently and as a member of a cross-team project group with minimal supervision
  • Stays current on existing and emerging development tools, platforms, and delivery models


Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance

Frequent catered lunch and live product demos

401(k) retirement plan options

Ongoing professional development and cross-training

20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriots Day is a holiday)

2 "Be Gentle" personal days

Company paid parental leave upon hire

Competitive pay, stock options, and annual bonus eligibility

Casual dress and fun office atmosphere

Pre-tax commuter benefits

Stocked groceries in the kitchen

Office location in the heart of Boston with convenience to the MBTA lines

Equal Opportunity Employer

Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

Authorization to Work

Applicants for employment in the US must be authorized to work in the US.


Employee Testimonials

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.