We are looking for a Lead UX Designer to join our Clinician Experience zone for athenaClinicals, an award-winning electronic health record and medical practice management solution. In this role, youll shape the high-level approach to solving critical business problems that cut across multiple agile development teams. You will partner with cross-functional colleagues to create plans and drive execution, both by designing and testing product features for your own agile team, and by coaching junior designers embedded on adjacent teams.

But enough about us, lets talk about you.

You are passionate about design, informed by user-centered research. You love digging into meaty, complex problems, and finding ways to drive incremental improvements that keep us moving towards a long-term vision. You look forward to collaborating, not only with other designers on the team but with your teammates in product and engineering. You bring curiosity, empathy, and an open mind to everything you do. If you want to be a champion for our users and apply your skills to ambitious work, wed love for you to join the team.

The Team: Our Clinician Experience team is responsible for creating tools that enable our clients to care for patients and document that care easily and effectively. Were working to turn a complex and sometimes cumbersome process into a more intuitive, satisfying, and empowering experience for physicians and clinical staff.

Job Responsibilities

• Develop a deep understanding of your problem space

• Define high level solutions through visioning, workflows, information architecture diagrams, and conceptual models

• Influence the product roadmap for multi-team projects

• Design and run experiments to collect feedback from users

• Build cross-functional team alignment and user empathy

• Coach and develop designers working in your problem space

• Promote and demonstrate design best practices for product owners, engineers, and design collaborators

Typical Qualifications

• 5+ years of professional design experience

• Self-directed and comfortable with ambiguity and complexity

• Interest in developing a deep understanding of the US healthcare space

• Interest in or experience working with agile/scrum teams

• Ability to articulate your rationale for design decisions and tradeoffs

• Track record of using qualitative and quantitative data to drive decision-making

• Experience coaching and mentoring junior designers

• Portfolio of work demonstrating strong analytical skills, great interaction design, and effective communication skills

About athenahealth

• Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

• Our Location: This role is based in Watertown, MA, just a few miles outside of Boston. Watertown is our Global Headquarters and our campus, the Arsenal on the Charles, is home to a number of restaurants, a local gym and large outdoor space. This office also has a cafeteria, coffee caf and food trucks that rotate every day.

• Our Culture: At athenahealth, our employees (or athenistas) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.

• Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.