Lead Associate, Supplier Management (Retail Solutions & Enablement)
Were seeking highly analytical, passionate, and self-motivated individuals to join our Partner Desk team. The Desk drives critical components of Wayfairs supplier support strategy - our team members serve as the external ambassadors who support the supplier-partners that feed Wayfairs vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. As a senior associate on the Desk, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology!
More specifically, in this role, youll manage a small team of associates, engage with suppliers, and push our aspects of our strategic agenda with cross functional partners. You will be expected to lead initiatives that help us achieve our vision and produce measurable outcomes, problem-solve with business stakeholders and engineering partners alike, articulate and execute against tactical plans, and monitor service metrics. Senior associates on the Desk must be able to coach a team of direct reports to achieve well-defined results, while also being effective executors themselves.
Who We Are
Are you interested in helping shape the future of Wayfairs global, at-scale partner support strategy? Does the prospect of being part of a supplier support model that will enable a rapidly growing Fortune 500 company to succeed both today and in the future, excite you? If so, you may be suited for a role on our Partner Desk - fondly referred to as the Desk - team.
The Desk utilizes a tech-enabled, scalable model to provide best-in-class support to suppliers as they manage their business on Wayfair. This highly efficient and entrepreneurial team is directly responsible for driving supplier inbound support, synthesizing supplier engagement data that can be mined for rich insights, and delivering innovative solutions to solve a growing supplier bases most pressing challenges. In doing so, the Desk enables better business outcomes across a portfolio of over 12K suppliers, representing +$1.5 billion in annual revenue. On the Desk, our goal is to help our supplier partners grow their businesses on our sites, positioning Wayfair to win in the online home space in the process.
How is this opportunity unique?
We interact with our supplier partners every day. Successful candidates have a consultative mindset and love to to work with external partners - a collaborative approach to engaging with suppliers is paramount.
We own our outcomes. Our team plays a role in defining the end to end supplier experience strategy, working with cross functional partners who own business processes and / or technical products to make improvements based on supplier feedback.
We operate in a data-driven environment. Candidates with experience using data to drive decision-making are great matches.
We move fast, take risks, and innovate. If you have experience at a start-up or in another fast-paced, risk-tolerant environment, or are looking for an environment of this type, youd enjoy working on the Desk.
Were global in our approach. Those interested in working closely with global counterparts will find satisfaction on the Desk. We partner closely across geographies (in the EU, North America, and Asia) to drive success for our suppliers around the world.
We invest in our people, and learn together. Our team takes time to celebrate wins and toast accomplishments. We foster an environment that values balance, and we encourage personal growth by offering a broad spectrum of opportunities for continuous development and mentorship.
What You'll Do
Manage a small team of associates and/or agents who are responsible for resolving partner requests and progressing our strategic agenda via project work
Execute initiatives to drive progress against well-defined objectives and KPIs
Handle complex supplier issues, for which we dont have standard operating procedures, as well as constructive feedback (emails to the C-Suite, commentary challenging our model, etc.) that our partners share when dissatisfied with a facet of their work with Wayfair
Mine supplier engagement insights and team feedback to identify and implement both process and product improvements
Analyze data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience
What You'll Need
3+ years of ecommerce, corporate retail or management consulting experience, preferred
Articulate and persuasive communication skills, both written and verbal
A track record of successful negotiation and relationship management skills, required
Ability to hit the ground running as a confident, entrepreneurial self-starter
Ability to manage and prioritize projects, to delegate tasks appropriately, and to engage with cross functional teams
Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems and implement solutions
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.