Acquia: Key Account Manager
53 State St Exchange Place
Boston, MA 02109

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Employee Testimonials

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

We are seeking an ambitious Key Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customers advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

This position is designed for an experienced account manager who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

Summary:

  • Maintain account retention while providing exceptional customer service and developing client relationships
  • Identify and close new opportunities within existing customer base
  • Create and execute on a territory plan to drive customer retention and upsell opportunities
  • Exceed monthly/quarterly growth and renewal goals
  • Coordinate with business users and procurement to ensure timely renewals
  • Update and maintain Sales database as appropriate
  • Proactively drive accounts with minimal over sight
  • Ability to manage multiple systems and administration at once

Job Requirements:

  • Minimum of 5 years working in an account management role providing tech solutions to large enterprises
  • Strong leadership, teamwork, communication & cross-group collaboration skills
  • Must be able to proactively drive accounts with minimal over sight from sales or senior management
  • Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
  • Has owned & exceeded a Quota
  • Incredibly detail oriented, ability to manage multiple priorities.
  • Ability to perform in a fast paced environment
  • MS Office knowledge including Word, Excel, and PowerPoint
  • Experience with Salesforce.com and other CRM tools

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Full-time

Employee Testimonials

Charley
Vice President, Products

My team is able to influence the direction of Acquia by how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Anne
Vice President, Human Resources & Total Rewards

Our rewards program drives peer recognition for great work, helping teams build connections by celebrating our peers’ contributions on a companywide forum augmented with micro-bonuses, which increase motivation, productivity, and engagement.

Brian
Manager, User Experience Research

The trick to empowering creativity from my team is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Amy P.
Senior Director, Global Talent Development

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Rok
Senior Director, Engineering

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Sym
Manager, UX

I love being part of Acquia's collaborative and creative design team. Our work is so dynamic: from partnering with our research team . . . to working with our engineers to implement our designs . . . it's a truly rewarding experience . . . 

Paul
Director, Business Development

Acquia is a great place to work. The vision, culture, leadership, product and career development are excellent. The collaboration between all departments and how we work together is special and a testament to the great culture that has been built.

Amy H.
Senior Talent Operations Partner

One of my favorite parts of Acquia is partnering with different volunteer organizations. For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!