Job Post

Junior Accountant- Collections

Toast
401 Park Drive
Boston, MA 02215

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

The Jr Collections Specialist will report to the accounting manager and is responsible for the daily billing operations. This is a challenging role that requires problem solving and the ability to record complex billing transactions. This role will involve significant interaction with customers as well as internal partners including; Sales, Sales Operations, Information Systems, etc.

Responsibilities:

  • Ensure collection of invoice totals from Toasts customers
  • Provide weekly reporting related to past due accounts and give recommendations for resolution
  • Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
  • Perform proactive reach-out to customers
  • Post customer payments, refunds, and deposits by recording ACH and credit card transactions
  • Review and follow up on customer outstanding balances
  • Respond to customer account inquiries and follow through to resolution
  • Ensure timely responses to all billing inquiries
  • Collaborate with other teams to identify and implement efficiencies in the billing process

Requirements:

  • Knowledge of billing and collections
  • Attentive to detail and goal oriented
  • Strong communicator with an ability to maintain customer satisfaction
  • High degree of accuracy in a fast-paced environment
  • Bachelors degree in accounting, finance, or applicable prior work experience

Bonus Skills:

  • Experience working in NetSuite, SalesForce, or other similar SaaS based ERP and CRM systems
  • Knowledge of generally accepted accounting principles
Category: Corporate Functions
Full-time

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Take control of restaurant operations, increase revenue, and delight your guests in new ways with a single, easy-to-use platform. 

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