Lookout: IT Support Specialist
28 State Street, 19th Floor
Boston, MA 02109

Employee Testimonials

Alex Gladd - Lookout Employee
Heinzel Factora - Lookout Employee
Stephanie Shupe - Senior Software Engineer at Lookout

Video

Lookout is a cybersecurity company for the post-perimeter, cloud-first, mobile-first world. Powered by the largest dataset of mobile code in existence, the Lookout Security Cloud provides visibility into the entire spectrum of mobile risk. Lookout is trusted by hundreds of millions of individual users, enterprises and government agencies and partners such as AT&T, Verizon, Vodafone, Microsoft, Apple and others. Headquartered in San Francisco, Lookout has offices in Amsterdam, Boston, London, India, Sydney, Tokyo, Toronto and Washington, D.C. To learn more, visit www.lookout.com and follow Lookout on its blog, LinkedIn, and Twitter.

About Our Team:

The Corporate IT team at Lookout is here to keep our developers, engineers, and business units running at top efficiency. We keep technology out of the way and look how best to integrate it seamlessly into our day to day life in offices around the globe. From provisioning new equipment, maintaining security controls, or even building out new test environments from scratch in AWS, Corporate IT at Lookout enables our coworkers to do what they do best and leave taming the technology to us.

Key responsibilities:

  • Deliver amazing customer service and continue to build the brand of Best in class IT
  • Provide first level support for Lookout employees resolving laptop, mobile device, network, and A/V issues
  • Communicate effectively with both skilled and unskilled Mac users (and a very small group of Windows VM / PC users) via face-to-face, email, chat, and our helpdesk ticketing system
  • Provision and deprovision hardware, user accounts, software, and cloud-based applications such as Okta, G Suite, and Zoom
  • Troubleshoot issues effectively know when to use your resources and when to escalate
  • Assist with account management and purchasing for teams with Lookout
  • Identify ways to streamline common processes and ensure we maximize value within IT
  • Assist with other technical projects and tasks as needed

Requirements:

  • 3+ years experience in a technical role supporting macOS systems
  • Must be customer focused, approachable, and eager to help others
  • Interested in learning and taking on increasingly complex tasks
  • Strong organization and task management skills
  • Able to work independently and within a team environment
  • Ability to handle multiple tasks and meeting deadlines while maintaining a strong commitment to quality of work

Bonus points:

  • Familiarity with managing SaaS applications such as Okta, G Suite, Zoom, or Zendesk
  • Familiarity with Active Directory administration
  • Familiarity with basic networking concepts and troubleshooting
Full-time

Employee Testimonials

Alex Gladd - Lookout Employee
Alex Gladd
Forward Deployed Engineer, Sales

Why is what you do important?

I think protecting people as they use their mobile devices on a daily basis is important. I don’t think I would go a day without having my device with me and I don’t really know anybody who would these days. I think today there’s more exposure to attacks and compromises than ever before, for both people and organizations. I also love supporting our team. There’s an awful lot of work that needs to be done and a limited number of people with the right skillset out there... READ FULL EMPLOYEE SPOTLIGHT

Heinzel Factora - Lookout Employee
Heinzel Factora
Staff Technical Program Manager

What is one of your favorite projects you’ve worked on at Lookout?

I’ve been really lucky because I’ve worked on a lot of projects in my time here, but the last big program I worked on was our Mobile Threat Protection launch to the public. It’s one of my favorites because when I joined the team, it was only made up of eight or nine people. Now, that team has grown to around 40 people with four different Scrum teams, and I got to be there through that growth. It was an opportunity to really shape the team and the product.This was a brand new, and very important project and product for us. Alongside the team, I got to identify what Mobile Threat Protection would look like in terms of features and functionality set, and helped determine the schedule and drove the delivery... READ FULL EMPLOYEE SPOTLIGHT

Stephanie Shupe - Senior Software Engineer at Lookout
Stephanie Shupe
Senior Software Engineer

How has your team helped you or what is one of your favorite memories/anecdotes from the team?

One of the biggest skills my team helped me learn was testing. I hadn’t gotten into a habit of code testing when I first came out of my boot camp program years ago. I had done a little bit of it, but my team, and Lookout, really demands that code work as well as possible before it ever gets into quality assurance’s hands. They helped me set up tests, which changed the way I looked at writing my code. Here’s how it works: the product team gives us the expectations for that product or feature. You take those expectations and write them into your test. Effectively your code is going to fail all of those expectations at first, but then one by one you make them pass and can rest at the end knowing that your project works the way you wanted. It’s not a complete failsafe, but it’s a cool method of writing code that I learned solidly from my team. The nice thing is, Lookout’s whole engineering organization uses the same kind of methodology, so if you transfer teams like I did, you can carry your coding practice with you. That’s something I’m really thankful for....READ FULL EMPLOYEE SPOTLIGHT