: IT Specialist II

IT Specialist II

Klaviyo is a Boston technology company located right in the heart of downtown Boston.  We craft software helping thousands of companies to have engaging relationships with hundreds of millions of consumers.  We love taking on tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

Klaviyo is looking for an Information Technology specialist to assist with employee onboarding, shipping & receiving, inventory maintenance, overseeing a ticket queue, and documentation of processes for our internal knowledge base. An ideal candidate would possess stellar customer service skills while also being able to balance a range of responsibilities.

 

What youll be doing

  • Set up and deploy computers to incoming employees in a timely manner
  • Deliver technology training content to groups of 20 or more new and current employees
  • Provide support to both remote and in-office user base
  • Resolve incoming tickets while providing next-level customer service
  • Manage on-site inventory to ensure all computers and peripherals are stocked
  • Be an active participant in collaborative technology and ticketing by eliminating routine procedures through knowledge base documentation
  • Spearhead new learning opportunities for the team and conduct training opportunities on a diverse set of technology you are passionate about
  • Be a team player and contribute to ongoing IT project work and challenging new opportunities as they arise

We'd love to hear from you if you

  • 2+ years experience working in a helpdesk or support environment
  • Experience supporting both Mac and Windows operating systems
  • Some familiarity with MDM and SSO strategy and support
  • Clear verbal and written communication skills
  • Ability to travel and work in our Boston office as required
  • Experience supporting meetings and webinars for Zoom and/or other audio visual services
  • Passionate about learning new technologies and passing that knowledge on to users
  • Comfortable handling frequent freight shipments and moving equipment up to 50lbs
  • Enjoy working on difficult problems and finding impactful solutions
Full-time