Imprivata: IT Intern
10 Maguire Road
Lexington, MA 02421

Employee Testimonials


We are seeking an IT intern to join the team! This will be a full-time internship beginning in January 2020.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Service Desk. You will be responsible for administration and internal support of the Companys PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations, new hire desk setups and other IT related functions.


  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Document internal procedures
  • Assist with onboarding of new users
  • Image new computers for deployment to new employees using standard hardware, images and software
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Assign users and computers to proper groups in Active Directory
  • Maintain network printers and replace consumables as necessary
  • Set up computer desks with monitor, keyboard and mouse for new hires

Key Qualifications:

  • Enrolled in Computer Science or any IT-related program
  • Strong Customer Service skills are required
  • Must be self-motivated, energetic with good communication skills
  • Experience with Windows Operating Systems, especially Windows 7
  • Experience with Microsoft Office Suites
  • Experience with Mac OS X preferred
  • Experience with iOS and Android devices preferred
  • Basic networking knowledge
  • Basic computer repair skills
  • Strong attention to details and solid analytical skills
  • Ability to manage multiple tasks in a flexible, fast-paced environment
  • Ability to carry and move 50 lbs. of computer peripherals

At Imprivata, we have a top notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.


Employee Testimonials

Courtney Hoelen
HR Coordinator, Employee Experience

“"It just feels like a big community and everyone is there with the same goal in mind supporting each other regardless of what your position is you are important, and you have something to say.””

Rachel Silk
Account Based Marketing Specialist

“"Everyone’s attitude is always so positive, and people are always willing to help out and stop what they are doing to help you if you have any questions"”