Drift: IT Intern

An outstanding opportunity to experience one of the fastest growing technology companies in Boston in an internship position. This information technology role will allow you to be exposed to various parts of the business as we continue to scale the Company and expand and develop the IT organization as an important part of that growth.

Drift is looking for an IT Intern to join IT@Drift team. In this role youll be responsible for:

  • Support the drift community in printing, conference room AV, walk-up service requests
  • Provision, deploy and reclaim computing equipment to end users on a timely basis
  • Accurately record and update incidents within Slack in a timely manner
  • Assist in developing and documenting new procedures as well as suggest process improvements
  • Respond to and update IT incidents promptly
  • Perform other duties as assigned by the IT Manager / IT Administrator

Minimum Qualifications

  • Degree path in Computer Science or other technical discipline with in-depth understanding of modern computing technology or equivalent training or experience
  • 0-2 years of IT experience
  • Strong problem solving ability
  • Be able to follow established procedures
  • Previous experience supporting Windows, MacOS, and Apple hardware in a high paced real-time work environment
  • Optional: Microsoft Certified Professional, Apple Certified Macintosh Technician Certification,
  • Optional: MacOS 10.9 Certification, Comptia A+, HDI Service Desk Analyst or HDI Desktop Support Technician
  • Previous customer service experience is strongly desired
  • Can start ASAP

WORKING CONDITIONS

  • Fun and collaborative office conditions
  • Ability to lift up to 50lbs

About Drift

Drift is the world's leading conversational marketing and sales platform that helps businesses connect with the customers who are ready to buy now. After just two years in the market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA. Learn more at www.drift.com.

Full-time