iboss: IT Help Desk Technician

Company Overview

iboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.

At iboss, we believe that exceptional employees are the key to our success. Our teams are small, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!

Responsibilities

  • Provide technical assistance (via phone, email, or in person) and support for incoming helpdesk queries and issues related to computer systems, software, and hardware
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Walk customer through problem-solving process with a friendly, helpful, and positive attitude
  • Install, modify, and repair computer hardware and software
  • Maintain inventory for all hardware and software assets
  • Clean up computers
  • Run diagnostic programs to resolve problems, such as slowness, virus, malware, etc
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless, and other systems
  • Install or replace computer peripherals for users
  • Follow up with customers to ensure issue has been resolved
  • Troubleshoot printing and wireless connectivity

Required Skills

  • At least 2-3 years supporting PCs and Macs in a corporate environment
  • Experience with Microsoft Active Directory, including user management
  • Knowledge of Microsoft Windows 10 and Mac OS
  • Basic knowledge and understanding of LAN/WAN as it relates to TCP/IP, IP addresses, subnet masks, default gateways, etc
  • Friendly and willingness to help with all computer-related issues
  • Basic understanding of Microsoft Office 365, including Outlook, Word, Excel, and PowerPoint
  • Ability and desire to learn new hardware and software
  • Familiar with basic peripherals such as telephones, wireless keyboards/mice, Bluetooth headsets, docking stations
  • Process & detailed oriented

Benefits

  • Health, Vision, Dental, Short-Term and Long-Term Disability - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company paid holidays
  • Free catered lunch on Fridays
  • Optimistic, supportive, and FUN work environment

The duties and responsibilities described above are essential functions of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

This position is not eligible for sponsorship of work visas

Full-time