Toast: IT Help Desk Analyst
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

Toast Overview:

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

As a Helpdesk Analyst you will provide 1st and 2nd level support to all staff members. You will focus on supporting a primarily Mac OS focused environment, as well as a small fleet of Windows computers. You will also work on revising and improving systems, processes and documents in a fast-paced environment with a continuously evolving toolset.

The successful candidate must provide world-class customer service in a timely manner by proactively taking ownership of requests, utilizing their technical knowledge, resulting in resolution, delegation, or coordination of efforts with IT management.

What you will do:

  • Field and log walk-up requests
  • Respond to and troubleshoot user-submitted tickets in a timely manner
  • Configure computers, create accounts, and facilitate IT training to new Toast employees
  • Create, document, and modify technical solutions, processes, and procedures
  • Troubleshoot various SaaS Systems
  • Work on an after-hours support rotation (additional compensation provided)
  • Install and configure new hardware, software, and peripherals

Do you have the right ingredients?

  • 1-2 years of Technical Support Experience in a fast-paced environment
  • Excellent communications skills; both written and verbal
  • Experience in supporting Mac OS and Windows
  • Experience with Google Suite
  • Experience with a ticketing system such as ServiceNow, Remedy, Zendesk or KACE
  • Proven ability to multitask and change priorities as needed
  • Personable, Friendly, and Outgoing - a people person that loves helping customers
  • Adaptable - With Toasts hyper-growth you must be adaptable to the changing landscape

Bonus ingredients:

  • 2-4 years of Technical Support Experience
  • Previous experience with any of the following SaaS: Jamf, Office 365, Okta, Slack, Zoom, Robin, or BetterCloud
  • Basic networking experience (Meraki, TCP/IP, LAN, WAN, etc.)
  • Technical writing experience
  • A curiosity and enthusiasm for new technology
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"