: IT Engineer I - Fulfillment
294 Washington Street, 9th floor
Boston, MA 02108

Employee Testimonials

Video

Simplisafe, who we are:

We fundamentally disrupted the home security industry, pioneering a new way to make home the safest place on earth for everyone. Founded in 2006, we were the first to offer homeowners professional-grade monitored home security with no long-term contracts and at radically fair prices. We now protect over 3 million people and remain committed to our founding goal: to make every home secure.

SimpliSafe is an IoT leader in the Security space and we are currently in a period of hyper-growth. We are looking for an IT Engineer I to support our Fulfillment centers. 

Responsibilities:

  • Being the point person for any technical issues - e.g. networking and hardware problems
  • Data gathering, troubleshooting, and first-line remediation efforts
  • Supporting Fulfillment stations and working with Engineering teams
  • Supporting additional IT systems in Fulfillment: Chromebooks, Macbooks, printers, A/V equipment, wifi
  • Escalating technical issues with their rightful owners back in Boston - for long term resolution, even if the immediate fire is out

You should:

  • Have the ability to travel between existing Fulfillment sites in Braintree, Charlestown, and our new site in Taunton
  • Possess an IT-related Bachelors degree (or have equivalent experience in the IT field)
  • Be flexible and comfortable adapting to different technologies
  • Possess both self-direction to work autonomously and a humble, team-player mindset
  • Have exceptional verbal and written communication skills
  • Be able to triage and re-prioritize on the fly when things come up
  • Possess a foundational understanding of networking, wifi, and servers
  • Utilize a collaborative, thoughtful, friendly approach to customer service: as an IT Engineer, youre eager to help an end user in need, however difficult (or simple!) the problem might be.
  • Enjoy, and have enthusiasm for, continued learning and growth
  • Be willing to pitch in- whether it is snaking cables through walls, fixing keyboards, or challenging technical projects

 

About Simplisafe:

Simplisafe is a home security company that is based in Boston, MA which creates and sells self-installed security systems. Our company was founded by Chad and Eleanor Laurans in 2006 when they had several friends whose homes were broken into. Chad and Eleanor started designing Simplisafe products in their own home when they realized there werent any solutions available on the market that were geared towards renters. From these humble beginnings, Simplisafe has become a major competitor in the home security market and was recently acquired by private equity firm Hellman & Friedman.

At Simplisafe, we place an emphasis on a no-ego, collaborative culture. From the top down, we all work together to solve the difficult challenges within the home security and IoT industry. We have recently been named in Built In Bostons Best Places to Work in 2019 list and in Wealthfronts 2019 Career Launching Companies list. Like our products, we are constantly evolving to provide the best employment experience possible. If Simplisafe sounds like a company youd enjoy working for, wed love to hear from you!

Benefits & Perks:

Health, dental and vision coverage - We cover 85% of plans and offer excellent BCBS HMO/PPO Health plans

Unlimited paid time off - To give you the flexibility and work/life balance you seek

401k Matching and Company Equity - To help you prepare for the future

Commuter Pre-Tax Benefits - To help cover the costs of transportation and parking at our Downtown Boston HQ

Full-time

Employee Testimonials

Ben
Firmware Engineer

"I came out of college and worked on a big project immediately. I’m always growing and learning at SimpliSafe."

Rebecca
Mechanical Engineer

"SimpliSafe is a unique company because you can come in and make a difference in any role."

Marcus
Principal Software Engineer

"They truly touch every step of the process in Boston."

Greg
Senior Product Manager

"We’re one of the tech companies with the strongest missions."

Wade
Executive Creative Director

"We act as consumers to make things better for our customers."