We are seeking an entry-level IT associate to join the Superpedestrian team. Dont hesitate to apply if you only meet some of the nice to have qualifications. This is a position where you will have the opportunity to shape your responsibilities based on the skills you bring to the table.
What you'll do:
- Tier One tech support at the Superpedestrian internal helpdesk.
- Assist the Service and Support Team in the handling of customer facing support.
- Manage all desktop hardware and software, printing, and user network issues at Superpedestrian.
- Work with our DevOps/TechOps Team to support Superpedestrian IT infrastructure.
What you'll do:
- Attention to detail and a focus on process
- College Degree or relevant experience - CS/EE/BA majors a plus
- Someone not afraid to ask for help when need and willing to go the extra mile to help
- Experience in IT infrastructure or end-user support
- Experience troubleshooting basic networking, including wireless connectivity
- Experience supporting Mac and Windows users
- Experience communicating with technical and non-technical co-workers
- Experience speccing and purchasing technical equipment and software
- Experience with desktop imaging and inventory management a plus
- Experience with ActiveDirectory is a plus
- Experience working with client and server backup software is a plus
- Competitive benefits with company subsidized medical, dental, vision & disability insurance and a 401k plan.
- Generous time off policy.
- On the job training with a leadership team that is committed to growth and development of all employees.
- A team of awesome, like-minded, driven people that support each other, and mentors from across the top echelons of industry.
- The chance to have your voice heard and help shape Superpedestrians future.
- Equity in a fast growing company.
- A commitment to an actively anti-racist environment.
This role offers opportunity to grow and learn. The person who fills this role will have to wear a lot of hats and move from task to task. We look forward to hearing from you.