PrismHR: Infrastructure Operations Manager
35 Parkwood Drive
Hopkinton, MA 01748

Driven by growth and new technology initiatives, PrismHR has an opening for an Infrastructure Operations Manager.  This role has direct management for a team of infrastructure engineers with varied disciplines across both our legacy and new technology initiatives.

This role will require someone with a hands-on type of leadership style, someone that can guide others and still roll up their sleeves to contribute to our growing infrastructure.  You will collaborate across multiple groups within the Product Delivery organization including development, architecture and program management to help deliver the best service for our clients.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Lead a team of 3 to 6 infrastructure engineers in configuring, monitoring, maintaining and growing the company’s application services

  • Provide coaching & continual performance and personal growth feedback to assigned engineers

  • Lead the team by example in driving and implementing actionable process, efficiency and quality improvements

  • Troubleshoot issues across all application tiers

  • Continual learning of new technologies and concepts; training and mentoring team members

  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)

  • Continue to evolve the use of automation and configuration management

  • Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan

  • Work with hosting services, managed service providers, and contracted support to deliver innovative solutions for a wide range of product and service offerings

  • Assist in capacity planning activities, to include creating and presenting technical specifications and requirements for purchasing of new servers and networking equipment

  • Participate in after-hours upgrades, maintenance troubleshooting, and on-call availability as needed

  • Function as a project lead to ensure major projects are kept on track and key deliverables met

SKILLS and EXPERIENCE:

  • 8+ years of infrastructure and application support in a production environment, with 2+ years in a team leadership of management role

  • Bachelor’s degree in Computer Science, MIS or Engineering

  • Experience with Docker CE as well as Docker Data Center infrastructure or equivalent

  • Experience with automation tools such as Puppet, Chef, or Ansible

  • Experience with supporting applications in complex AWS infrastructures

  • Strong scripting knowledge for Windows and Linux platforms

  • Design level expertise for SaaS operating platforms

  • SSAE-16 SOC1, SOC2 or equivalent compliance experience strongly desired

  • Excellent problem solving and effective research skills

  • Good customer service skills

  • Dedication and willingness to work some alternative schedules as necessary

  • Industry certifications are strongly desired: Red Hat (RHCSA/RHCE), Windows (MCSA / MCSE), and/or Network (CCNA, CCNA Security)

  • Knowledge of VMware virtual systems and cloud infrastructure, in a managed service environment

PrismHR is an EO/AA/VEV/Disabled Employer
Diversity Candidates are encouraged to apply

Location: Systems Operations/Infrastructure in Hopkinton, MA
Full-time