Job Post

Incident Coordinator

4 Copley Place - Floor 7
Boston, MA 02116

Wayfair operates a growing Operations Center and we’re looking for a talented Incident Coordinator to join and help grow our team. Our Incident Coordination team is tasked with working between Engineering and Business teams specializing in understanding and communicating technical issues to the larger business.

Why Incident Coordination:

  • It’s fast paced, never boring.  Every day is different.
  • It’s high visibility, with the ability to interact with a lot of senior folks.  Great if you want to be noticed
  • The WOC is involved in every part of Wayfair’s tech stack.  We get to work with folks from every part of engineering
  • It’s a unique opportunity to learn about how Wayfair really works.  In this role you can build a broad understanding of how our systems work together that you won’t find on another team.  

What we’re looking for in a candidate:

  • Excellent communication skills, especially the ability to communicate in “business” rather than purely “engineering”
  • You do NOT have to be technical, but you do have to have a desire and ability to learn quickly
  • Strong balance of urgency and pragmatism
  • Sound decision making abilities under pressure
  • Ability to thrive under a high visibility spotlight
  • Not afraid of being vocal
  • A sense of humor and a good eye with Nerf Guns

Primary Responsibilities:

  • Ability to conduct a critical incident independently of assistance from others
  • Ability and desire to learn to use our tools and processes
  • Ability to interpret engineering graphs and monitoring to identify outliers in them
  • Ability to capture facts from noise during the write-up of a critical incident.
  • Interface and communicate with a variety of Engineering and Business teams throughout Wayfair org
  • Organizing, attending, and actively participating in IC and WOC related meetings (Post Mortems, turnovers, etc.)
  • Following up and reporting on Incident Coordination processes, such as Problem Tasks, Postmortems, Report generation, Process improvements, etc
  • Excellent communication skills and ability to effectively portray messages efficiently.

Education and Experience:

  • 1+ years experience in a project coordination or similar role
  • BS in technology or business related field

About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • Birch Lane, a collection of classic furnishings and timeless home décor
  • Perigold, unparalleled access to the finest home décor and furnishings

Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.

Category: Software Engineering/QA

See What It's Like To Work Here

A Zillion Things Home

More Jobs From This Company

Get unlimited job listings with a BIZZpage