: Implementation Manager
38 Chauncy Street
Boston, MA 02111

Employee Testimonials

Video

About HqO

HqO is a fast-growing company that is revolutionizing the commercial real estate industry by better connecting landlords to their building tenants. We help landlords enable tenant experiences that surprise and delight through software, provide them with data to drive decisions, and ultimately increase the value of their assets. At HqO, each and every person plays an important role in shaping the future of our company and the industry itself. Join us as we empower the real estate companies to provide incredible experiences and build a stronger community for their tenants.

Were excited to grow our team and have lots of opportunities for career development, so if youre passionate about what you do and want to work in a fun and growing industry, join us!

About the Role

HqO needs to provide a world class customer experience so our customers can in turn provide a world class tenant experience. In order to achieve this it is critical that our customers are successfully set up on the HqO platform and quickly realizing the value they purchased. The Implementation Manager role, as part of our Tenant Experience team, is responsible for making sure customers and our internal resources understand the plan to launch a customer and ensure that our stakeholders are achieving their first desired outcome.

The Implementation Manager needs to be hyper-organized, have the ability to manage multiple ongoing projects, understand how to handle and remove blockers to success, and needs to work exceptionally well cross-functionally with sales, customer success (CSMs), product, engineering, and the leadership team. This person needs to thrive in an early-stage company environment and be willing to dig in to make sure we are delivering on our promise of a world-class customer experience for our customers.

Responsibilities:

  • Coordinate Handoff from Sales
  • Run Kickoff Calls
  • Own the process of getting a customer from purchase to launch
  • Coordinate Launch Events
  • Project Manage the App Build Process
  • Administrator Training
  • Success Plan status reporting
  • Remove Blockers to Success

Qualifications:

  • Empathy
  • Effective Communications
  • Problem Solving/ Strategic Thinking
  • Infectious Curiosity
  • Teaching Gene
  • Data Friendly
  • Time Management
  • Technical Acumen
  • Business Acumen
  • Teamwork

Job Info.:

  • Full Time Employee
  • Comp: Base + Bonus + Equity
  • Travel required 30 to 40% of the time
Full-time

Employee Testimonials

Alissa Greco
Marketing Operations Manager

Everyone here is really supportive, and is willing to help you no matter what. We all have the same goal to achieve something great together. It’s also a very transparent workplace which I find incredibly valuable.

John Bosch
Director of Tenant Experience

There is no better feeling than helping our customers make the lives of their tenants a little better. It's an incredible opportunity to be on the front lines of the Tenant Experience movement, and to see how much we've helped our customer base adopt this new approach to a new category of commercial real estate technology.

Jeffrey Bachand
Full Stack Engineer, Founding Member

There's no greater reward as an engineer than seeing people use the products you create. HqO gives the opportunity for engineers to create software that interacts with the physical world and solve complex problems that help people with their everyday work lives.