: Implementation Engineer
20 Blanchard Road
Burlington, MA 01803

Employee Testimonials

Arcadia Testimonial
Arcadia Testimonial


Were looking for an experienced, customer-facing, implementation engineer who wants to help healthcare organizations manage their patient populations through successful implementations of the Arcadia Analytics product. The Implementation Engineer role is perfect for someone who is comfortable getting their hands dirty with code and can relate data to the larger business problems Arcadia solves for its customers. The right person can lead conversations with customers, explain complex technical and healthcare topics to both engineers and non-technical teams, and dig in and sole complex technical and data related issues. She or he needs to have a love for getting real world value out of data. The right person will assist with planning, developing, testing and interacting with customers in a Software-as-a-Service (SaaS) environment. She or he will work closely with Arcadia project teams to ensure that all customer deliverables accurately reflect the clinical and claims data entered at the point of care.

Why do you want this job?

  • The opportunity to work for an amazing, fast-growing software company
  • Opportunity to work with a highly scalable cloud platform
  • You seek a fun culture that encourages you to speak up and fosters creative thinking
  • Work closely with and learn new technologies like Apache Spark/Nifi, the Elastic Stack and more to drive healthcare data integration projects
  • You enjoy working with customers and thriving as a team player
  • You want to use your skills to make an impact in healthcare

What will you be doing?

  • Translate business requirements into practical technical solutions including estimates for implementation
  • Understand the relationship and translation of customer business processes to the Arcadia software suite
  • Strong Fundamentals in database queries and Functional Programming Best Practices
  • Execute software and data testing and validation processes
  • Identify, document, triage and resolve software, ETL, and configuration defects to ensure resolution
  • Validate data extracted from complex healthcare systems
  • Develop implementation strategies within the framework of industry best practices.
  • Work with account teams to develop, maintain and execute high-quality data integration and software implementations
  • Communicate difficult technical concepts clearly and succinctly
  • Regularly learn new skills, make timely decisions, and adapt well to change
  • Help automate and create scalable playbooks and processes to help drive growth
  • Contribute to the ongoing development of our administration tools and web applications
  • 25% travel possible

What's in it for you?

  • Opportunity to be part of a team creating a big data platform that is drastically improving healthcare analytics
  • Awesome work environment (teleworking opportunities considered too)
  • Competitive compensation
  • Great benefits like flextime time off
  • Stocked kitchen with snacks and beverages and more

What you need for this position

  • Bachelors degree in IT or related technical filed (Computer Science, Information Management, Mathematics, Industrial/Mechanical Engineering or other analytical discipline) or equivalent professional work experience
  • 2-4 years experience in a technical and data analytics focused role
  • Experience with one or more languages including SQL, JavaScript, Python, or others to analyze and integrate complex data sets
  • Comprehensive understanding of the software development lifecycle, project delivery processes, and testing methodologies
  • Track record in developing and delivering work into production
  • Excellent presentation, written and verbal communication skills including ability to create materials in Microsoft Power Point, Excel, Word etc
  • Strong analytical, quantitative, problem solving and organization skills
  • Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines

About Arcadia

Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.


Employee Testimonials

Arcadia Testimonial
Tessa Geron
Implementation Manager

It’s been really exciting to be encouraged to speak up and ask questions. I look
forward to coming into the office every day knowing that my contributions to my
team are valued.

Arcadia Testimonial
Bob Dupuis
VP, Enterprise Architecture and Security

I really love the people I work with and the people on my teams. Many of them are like family to me, as we have worked together for more than 15 years.  I truly enjoy watching them grow and become successful here.

Arcadia Testimonial
Duncan Stephens
Client Success Manager

We have a product that is the best in the business, we can come in and implement it, and we know how to make our customers successful using it.  This makes us a trusted partner for customers coming on board for the first time, and it has cemented our relationships with legacy accounts who have seen us double down on what we’re good at.  The maturation of our technology is incredible.

Arcadia Testimonial
Kelsey Wade
Senior Technical Lead

We tend to find the right fit for people to do the work that is most valuable to both themselves and Arcadia. Even if you are entry-level, we really look to place you in roles that best use your strengths. I don’t think most people expect that portability and flexibility as a new person coming into a company.