: Human Resources Coordinator
601 Edgewater Drive
Wakefield, MA 01880

Employee Testimonials

Sr. Director  Technology


Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing thats built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID, the most accurate and stable identity management platform representing 200+ million people, Epsilons award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the worlds top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

HR Coordinator will be located in Wakefield, MA office and report to the Senior HR Manager.


Serve as the first face of the HR team and provide exceptional customer service to our associates when they come into the HR office. A sense of urgency in follow-up and follow-through on issues brought to our attention is a must.

Monitor HRSupport mailbox and provide responses within our expected SLAs. Respond to general benefits and payroll questions, information requests and provide troubleshooting support to associates on a variety of issues.

Work collaboratively with other members of the HR Coordinator team to improve current processes, work on projects, and proactively share findings with the team that all would benefit from learning about.

Responsible for managing multiple HR projects at one time with accuracy and attention to detail, as assigned by manager and HR Leaders.

New Hire Onboarding:

o Primarily responsible for facilitating New Hire Orientation in a classroom setting on a bi-weekly basis for all New Hires in the Wakefield office. Also responsible for facilitating remote New Hire Orientation webinar for remote associates. During COVID, the remote orientation process is our new standard and all associates are onboarding remotely.

o New hire data entry in Career Settings.

o Complete I-9 paperwork for new hires.

o Provide support to new hires as they navigate their first few weeks.

HRIS Data Entry and Records Management:

o Manual entry of data changes/associate record updates into Career Settings.

o Generate and manipulate Career Settings reports based on the request and needs of the HR team and the business.

o Responsible for maintaining confidential and general HR employee files for all associates within our PeopleDoc electronic filing system; HR Coordinator will ensure all employee files are complete and in Audit compliance.

o Maintain OSHA log for Wakefield office.

o Maintain Foreign National I-9 expirations and renewals.

Associate Offboarding:

o Schedule and conduct exit interviews, send termination notifications, submit requests for severance agreements, and complete audit checklists to ensure compliance with our processes.

o Provide feedback to HRBPs on trends and exit feedback as needed.

General Administrative Support:

o May assist with light travel planning and submitting expenses for team, as needed.

o Compile and create content for team meetings including presentation decks, sending out meeting invites, and coordinating meeting logistics.

Leaves of Absence:

o Manage leaves of absence process for associates in multiple locations. Provide guidance on leave options and partner with Publicis Benefits Team to administer the leave.

o Keep track of all open leaves via a shared spreadsheet.


Reliable, detail oriented, resourceful, collaborative, comfortable with ambiguity, confident and organized.

Comfortable presenting new hire orientation and other similar types of presentations both in person and remotely.

Develop relationships internally and externally and leverage them to get things done.

Ability to multi-task well and handle multiple interruptions throughout the day, while still maintaining a positive, productive attitude.

Sense of urgency and doesnt need constant follow-up to ensure that a task is complete.

Thrives in a fast-paced environment and gets satisfaction and pride of ownership out of the role described above.


1-2 years of experience in a similar role.

Bachelors degree is preferred.

Effective written and verbal communication skills.

Strong ability to remain organized with meticulous attention to detail.

Strong proficiency in MS Office products: Word, Excel, PowerPoint; strong preference to intermediate skill level with Excel (pivot tables, v-look ups) and PowerPoint.

Experience with SAP Success Factors and PeopleDoc is strongly preferred, but not required.


Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilons policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.




Employee Testimonials

Sr. Director  Technology
Sr. Director Technology

Epsilon offers a fast paced, exciting work environment with the opportunity to quickly grow and develop new skill sets. The company is made up of extremely dedicated and professional individuals who are willing to do whatever it takes to get the job done.

Vice President, Technology

I have the pleasure of working with great people each and every day. I work with many teams as a sounding board for new ideas and as a guiding voice of experience for the services we provide. In my role, there’s nothing better than the satisfying feeling of mentoring new team members and providing them the opportunity to grow. 

Relationship Manager
Relationship Manager

For potential candidates who are interested in working at Epsilon, I would say to them: Sometimes your day goes better than you anticipated, and other days you get fiery curve balls thrown at you. But no matter what, you will have the privilege of working for interesting clients and with a team of associates that will share in your joys and frustrations.

VP Data Sales
VP Data Sales

Epsilon is a great company with a lot of opportunity for growth. If you like a fast-paced, ever changing environment, you’ll enjoy working here.