Applause: Help Desk Technician
100 Pennsylvania Avenue,
Framingham, MA 01701

Employee Testimonials

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Help Desk Technician

Reporting to the Director of IT, the Help Desk Technician will assist with day to day help desk operations including resolving support requests, imaging workstations, and provisioning and training new users. Additionally, they will assist the full time IT staff with other projects as time permits.

Responsibilities:

Assist with troubleshooting efforts for computer hardware and software
Help fulfill support requests from a wide variety of issues
Desktop installation and support for Windows 10 and Mac OS X corporate users
Assist with on-boarding of new users, including account provisioning and training
Work closely with the other IT team staff to effectively communicate issues and recommendations
Occasional work outside normal working hours for special projects or critical incidents

Requirements:

Technical knowledge of Windows 7, 8.1, and 10 workstation operating systems

Working knowledge of Mac OS X

A working understanding of computer networking

Experience with MS Office products (Word, Excel, Outlook)

Strong organizational skills, ability to track multiple issues

Strong communication skills (verbal and written)

Ability to work independently and as part of a team

Knowledge of the following is a plus:
VMware, IPSec VPNs, SSL VPN, RADIUS, 802.11x, Active Directory, Linux OS, Mac OS X Server, Google Apps, Windows Server (2012,2016,2019), Cisco IOS, Powershell, JAMF Pro

Company

Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The companys testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.

Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can via its technology platform and managed global community of over 400,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size including Google, FOX, Nike, BMW, PayPal and Slack rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more at www.applause.com.

Full-time

Employee Testimonials

Nick Cole
Commercial Account Manager

I love the Applause Summer Outings. There isn’t a single time throughout the year that better brings the entire company together. The annual holiday party is also great. Awesome venue, food and band.

Mark Ragno
Lead Senior Business Development Representative

The best part about working at Applause is the entrepreneurial environment - not to mention the annual ping pong tournament!

Jessica Haywood
Corporate Controller

I love working at Applause because every day I know there will be something different to work on and learn from. It’s such a fast paced environment and there is never a dull moment.

Alex Viale
Product Manager

We impact almost every company I can name. We have a simply unbelievable customer list. Everybody works hard. We are growing and evolving together.