Applause: Help Desk Technician
100 Pennsylvania Avenue,
Framingham, MA 01701

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Help DeskTechnician

Reporting to the Directorof IT, the Help Desk Technician will assist with day to day help deskoperations including resolving support requests, imaging workstations, andprovisioning and training new users. Additionally, they will assist the fulltime IT staff with other projects as time permits.

Responsibilities:

Assist with troubleshooting efforts for computer hardware andsoftware
Help fulfill support requests from a wide variety of issues
Desktop installation and support for Windows 10 and Mac OS Xcorporate users
Assist with on-boarding of new users, including accountprovisioning and training
Work closely with the other IT team staff to effectivelycommunicate issues and recommendations
Occasional work outside normal working hours for specialprojects or critical incidents

Requirements:

Technical knowledge of Windows 7, 8.1, and 10workstation operating systems

Working knowledge of Mac OS X

A working understanding of computer networking

Experience with MS Office products (Word,Excel, Outlook)

Strong organizational skills, ability to trackmultiple issues

Strong communication skills (verbal and written)

Ability to work independently and as part of ateam

Knowledge of the following is a plus:
VMware, IPSec VPNs, SSL VPN, RADIUS, 802.11x, ActiveDirectory, Linux OS, Mac OS X Server, Google Apps, Windows Server(2012,2016,2019), Cisco IOS, Powershell, JAMF Pro

Company

Applause empowers leading brands to deliver flawless digitalexperiences for their customers on any device, in every location. The companystesting, feedback and research solutions enable businesses to delightcustomers, drive topline revenue and innovate faster.

Applause ensures digital quality for websites, mobileapps,IoTproducts and in-store interactions in a way no otherapproach can via its technology platform and managed global community of over400,000 on-demand digital experience experts. Only real people on real devicesin real locations can provide the real issues and feedback that brands need todeliver great digital customer experiences. Thousands of companies of everysize including Google, FOX, Nike, BMW, PayPal and Slack rely on Applause todramatically decrease the time and cost of delivering great digital experiencesfor their customers. Learn more atwww.applause.com.

Full-time

Why We Work Here

Nick Cole
Commercial Account Manager

I love the Applause Summer Outings. There isn’t a single time throughout the year that better brings the entire company together. The annual holiday party is also great. Awesome venue, food and band.

Mark Ragno
Lead Senior Business Development Representative

The best part about working at Applause is the entrepreneurial environment - not to mention the annual ping pong tournament!

Jessica Haywood
Corporate Controller

I love working at Applause because every day I know there will be something different to work on and learn from. It’s such a fast paced environment and there is never a dull moment.

Alex Viale
Product Manager

We impact almost every company I can name. We have a simply unbelievable customer list. Everybody works hard. We are growing and evolving together.