: Help Desk Support

Company Description

Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today!

Job Description

The IT Support is responsible to ensure the best end user experience possible to all Nexthinkers. You will work in a fast-growing team, being part of a fast decision-making process. You will be part of a team which is spread between Madrid, Boston and Lausanne. Your ideas will be welcomed, and you will be supported in the day-to-day challenges you will face.

Responsibilities

  • Provide 1st and 2nd level Support to all end users with a genuine customer focus spirit
  • Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation
  • Maintain focus on data security, following compliance requirements, company policies, and industry best practices
  • Help our end user community understand software
  • Administer domain security policies, i.e. account creation, assign access permissions, and OU placement
  • Install and maintain printers, projectors, Visio conference systems and other peripheral technology
  • Install and support Remote offices infrastructure
  • Perform other duties as necessary

Qualifications

  • 3+ years as IT Support
  • Very good communication skills and team work
  • Good knowledge in Windows/MacOS/Office365 Administration
  • Scripting skills are a plus
  • ITIL certification is a plus
  • Strong customer-oriented attitude and problem-solving skills
  • Strong motivation to learn new concepts and technologies
  • Fluent in English
  • Bachelors degree is a plus

Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.

Full-time

Employee Testimonials

Nexthink Employee Testimonial
Mary Beth Vassallo
VP, North America

Being part of something that has a positive impact on people. Happy customers, happy employees!

Nexthink Employee Testimonial
Christophe Labreure
VP, Customer Success

Working in a fast-growing and international company on a new market and see the changes year after year!

Nexthink Employee Testimonial
Gosia Czerwonka
Manager, Business Development

There’s a wealth of knowledge here not only from people that have been here for a while, but different perspectives of new people joining as well. We all have one goal in mind, and it great to see that we can build each other up.

Nexthink Employee Testimonial
Mario Tarallo
Solutions Director

I feel very clearly that what I do as an individual and with my team has a tangible impact on our company and on our customers.