Toast: Help Desk Analyst
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast

Office Tour Photos

Video

Toast Overview:

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Help Desk Analyst will provide rockstar tech support for Toast employees in a fast paced, and exciting environment, while participating in various projects and initiatives. This is primarily a desk-side support IT Generalist role with some remote support involved.

What you will do:

  • Respond and troubleshoot user-submitted tickets in a timely manner, both in person and remotely
  • Field and log walk-up requests
  • Configure computers, create accounts, and issue IT training to new Toast employees
  • Create, document, and modify technical solutions, processes and procedures
  • Troubleshoot various SaaS Systems
  • Work on an after-hours support rotation (additional compensation provided)
  • Install and configure new hardware, software, and peripherals
  • Investigate VOIP and audio visual issues as they arise

Do you have the right ingredients?

  • 1-2 years of Technical Support Experience in an internal employee facing atmosphere
  • Excellent communications skills; both written and verbal
  • Expertise in supporting Mac OS and Windows.
  • Experience with Google Suite
  • Experience with a ticketing system such as: ServiceNow, Remedy, Zendesk or KACE
  • Proven ability to multitask and change priorities as needed
  • Personable, Friendly, and Outgoing - We need a people person that loves helping customers
  • Adaptable - The candidate should be able to hit the ground running and quickly adapt to new software frequently deployed at Toast.
  • Hungry - There is huge opportunity for growth at Toast and our ideal candidate would be willing to rapidly develop their career
  • Willing to quickly adapt to new procedures with an open mind

Bonus ingredients:

  • 2-4 years of Technical Support Experience
  • Previous experience with any of the following SaaS: Jamf, Office 365, Okta, Slack, Zoom, Robin, or BetterCloud
  • Basic networking experience (Meraki, TCP/IP, LAN, WAN, etc.)
  • Technical writing experience
Full-time

Why We Work Here

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"