Job Post

Head of Markets

PatientPing
10 Post Office Square
Boston, MA 02109

Head of Markets

Boston, MA


PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold to build a national care coordination network that allows providers to put patients at the center of their care.


Job Description:

We are actively recruiting a full-time Head of Markets to lead our Regional Management team. That team is accountable for our long-term market health (density, user engagement) and ongoing Live ARR (annual recurring revenue)bringing booked deals live, retaining and rapidly growing existing customers. They activate a portfolio of referenceable customers to enable our networks-effects business to increasingly self-propel with the goal of dramatically improving cost and quality in a region.


You will encourage nuance, creativity and rigor in the cross-functionally unifying market game plans that are owned by Regional Managersyour direct reports. This team handles the entire post-sales customer lifecycle and synthesizes the voice of each market within their region. You will be the primary advocate on behalf of all the regions to shape our Growth and Product priorities. This role is also responsible for delivering against the companys Live ARR targets. You will also enlist the functional subject matter expertise of and the actionable insights generated by our Market, Customer and User Success Teams. This position is based at the companys Boston headquarters and will report to the Head of Operations.


What Success Looks Like:

In 3 months

Execution

Set aspirational quarterly Live ARR growth targets across the markets

Developed nuanced understanding of regional market dynamics

Attained in-depth knowledge of our business model and Product

Understood our customer portfolio: how many by segment, whos growing, why they buy, how we create customer value, and why they renew

Understood our user base: why they engage with product, how they use the application, care coordination workflows we support, and their usage frequency

Identified key network-wide and region-specific product gaps blocking network density & engagement opportunities


Management

Established positive relationships and working rhythm with regional Operations and Growth team members

Stabilized a rhythm of injecting the Voice of our Markets into Product

Refined staffing model and hiring plan for regional team

Established strong and collaborative relationships with the Product and Growth leadership team


In 6 months

Execution:

Demonstrated achievement of quarterly Live ARR targets

Addressed any concerns with key market-level stakeholders (e.g., HA, HIE, State)

Advocated for and energetically rolled out key product opportunities to increase network density, defensibility and engagement


Management:

Unified a highly collaborative team that feels supported, has clear goals, and is making measurable business impact

Consistent track record of recruiting exceptional talent

Outlined clear plan to efficiently scale team with projected growth

Forged complete alignment on regional priorities with Growth and Product


In 12 months

Execution:

Demonstrated acceleration in Live ARR growth

Closed majority of market vulnerabilities through increase in customer density, diversity and user engagement

Recognized as thought partner by high profile customers and partners


Management:

Shown scale across a strong and collaborative team

Created strong relationships between Regional Management and rest of organization


What You Need:

BA/BS degree

Passion for keeping up with the complexities of healthcare, including our healthcare delivery system, regulatory and reimbursement dynamics, and interoperability/healthcare tech trends

Experience with relevant business models (network effects, enterprise SaaS)

Strong ability to drive commercial performance through a team (owning a number)

Excitement about bringing structure to ambiguous situations through smart analytical strategic problem solving and process development


What You Get:

Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

Have the autonomy to build something with a brilliant and enthusiastically supportive team

Learn best practices from world class investors and advisors

Become an expert on healthcare delivery system transformation

Receive cash and equity compensation with health, dental, and other benefits


PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

Category: Sales & Business Development
Full-time

See What It's Like To Work Here

We connect providers to seamlessly coordinate patient care. 

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