Job Post

Head of B2C Sales Strategy

4 Copley Place - Floor 7
Boston, MA 02116

Wayfair is a $6B+ online retailer with operations throughout North America and Europe. We have a large and growing phone and chat sales channel where we partner shoppers with Wayfair Product Experts to help our customers select and purchase more complex, design-heavy, or technically sophisticated products (think Mattresses, Plumbing, Custom Upholstery, Flooring).

Wayfair is seeking a driven, collaborative, and customer-centric Head of Vertical Sales to join our Boston-based B2C Sales leadership team. The Vertical Sales Leader is responsible for developing and executing on strategies that leverage our growing team of product experts to drive massive incremental revenue to Wayfair. In partnership with Category, Marketing, Site Merchandising, our Storefront team, and our operations teams, the Sales Strategy Lead will target specific product categories and help drive full-funnel customer acquisition and phone/chat conversion efforts.

What You'll Do

  • Partner across Wayfair to drive growth of a multimillion-dollar expert-driven P&L for broad array of product categories
  • Collaborate closely with Marketing and Sales Enablement teams to manage a rigorous test-and-learn agenda that will drive step-change results in the growth of key Categories
  • Work with B2C Sales colleagues and Storefront deliver best-in-class experiences for customers shopping key verticals
  • Partner cross-functionally with teams from marketing, merchandising, and operations, as well as the channel managers within B2C Sales to drive revenue

What You'll Need

  • MBA or other advanced degree required
  • 10+ years total experience
  • Senior presence, ability to clearly and consistently work side-by-side across functions and departments synthesizing multiple points of view into a coherent action plan
  • Ability to manage through ambiguous and subjective situations, including balancing strategic orientation and operational efficiency to ensure we deliver what is right for the customer
  • Ability to think both creatively and critically. Willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions
Category: Sales & Business Development

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