Toast: Hardware Product Manager
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

On the hardware product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance, Operations and Customer Success to build and shape innovative products. You will have the opportunity to interface with our restaurant customers (CIOs, CTOs, CMOs, managers and employees) directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

Some projects our team has worked on lately:

  • Designing the next generation of Toast Go, the leading pay at the table device in the industry that enable thousands of restaurants to operate more efficiently and provide better guest experience
  • Designing the contactless payment device with superior user experience to delight guest. This device will be interacting with millions of users in the future

As a Product Manager on the Hardware team, you will:

  • Work closely with the Toast product, engineering and operations teams to support business needs, develop business case, justify the ROI, and owning the roadmap
  • Be the voice of the customers. Understand deeply and broadly of what the functional, social and emotional needs of the users and lead the design and development of product that will delight the customers.
  • Deeply understand the competitive landscape and strategize and prioritize resources so we build the best products to win.
  • Leading by influence. Working cross functional teams to drive high impactful business results
  • Develop Product Requirements Documents to drive hardware development, as well as communicate feature requests to the engineering team in a fast-paced environment
  • Manage hardware project schedules and resourcing plans, including driving suppliers to develop and deliver on schedule, quality and cost
  • Work closely with the Marketing, Finance, Operations, customer success teams to execute flawless launches
  • Discover customer pain points and unmet needs and drive for high quality feature requests
  • Manage multiple projects, and fulfill product requests within tight timelines
  • Source new products and drive the qualification of the product internally and externally
  • Analyze and track product KPIs to understand how hardware products are performing in the field post launch
  • Manage vendors and overseas suppliers, clearly communicate requirements and delivering quality products on time.

Do you have the right ingredients?

  • Bachelors degree or equivalent in Electrical Engineering, Mechanical Engineering or related engineering field
  • A minimum 3 years as a Product Manager in a fast-paced hardware development environment and have launched at least 1 hardware product to market
  • Strong understanding of hardware product development processes, from market research, user study, design, prototyping, production and post production quality support
  • Experience building strategic partnerships with hardware vendors and suppliers
  • Proven experience in bridging the technical and business sides of hardware projects, including the desire to lead through collaboration of these stakeholders
  • Strong communication skills, including the ability to demonstrate ideas visually
  • Proven time management, prioritization and organizational skills (must be able to prioritize workload and meet deadlines)
  • Strong problem-solving skills
  • Experience in user experience design and research is a plus
  • Experience in data mining and/or querying skills is a plus
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"