: Functional Expert
100 Dover Street
Somerville, MA 02144

Employee Testimonials

Nelson Lead Developer
François Product Owner

Video

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. Thanks to one of the largest fundraising rounds ever made by a french start-up, Mirakl recently became one of the most promising unicorns and plans to hire over 1,000 talented individuals over the next 3 years. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 340+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that just raised a $300M Series D round of funding from prestigious investors bringing our valuation to $1.5B
  • Enabling over 200+ of the worlds leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, and Toyota Material Handling USA, Inc. to offer more, learn more, and sell more
  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

To support the rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Functional Expert.

The Role: The Functional Expert will be the functional referent within the Client success team and drive many client-projects related to new Mirakl Products and Offerings. You will work cross functionally with the Product, Customer Success, Marketing and Sales teams and effectively communicate functional expectations of customers to internal teams. Acting as a trusted advisor on Mirakl Products ensuring customer's best use our platform based on business potential. Responsibilities include:

  • Project management-participation and organization of the User Advisory Board and Seller Advisory Board meetings to to collect feedback from both customers and sellers
  • Create functional use cases for Customer Success and Sales teams to highlight the outstanding features of our platform and where it can add value to customers
  • Assess new product offerings and present to customers (mostly live) through webinars or customer follow-ups

Requirements

  • Bachelor's Degree, Masters Degree a plus!
  • 4+ years of experience in Project Management, ideally within a Software company
  • A good understanding of E-commerce, Marketplace and/or Digital ecosystems
  • Analytical and data-driven qualities
  • Customer facing experience is a plus
Full-time

Employee Testimonials

Nelson Lead Developer
Nelson
Lead Developer

Mirakl is still a people-centric company organized around the R&D team. We work with agile methods, which requires strong implications by all our developers. This creates a great team spirit and makes for a warm working environment.

François Product Owner
François
Product Owner

I am proud to bring this knowledge and skills to good use at Mirakl, and have the opportunity of bettering them daily at Mirakl.

Nagi Technical Leader
Nagi
Technical Leader

I was motivated by the founders’ ambition and the perspective of developing a product from scratch.