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Fleet Management Software Technician

Introduction

As a Software Technician on our Floor Care Team you will have an important hand in supporting the development of the next generation of Robots that will live in millions of homes across the world. As a Software Technician under the FLEET MANAGEMENT team, your role is of significant importance to provide projects and developers with the ever unfolding need to stay equipped with current software standards. If you are a consumer centric pioneer who wants to build innovative Robot products, then we encourage you to apply.

What You Will Do
Provide Tier1/Tier2 Technical Support to users outside the Software group (e.g. Hardware Lab...) for:
Upgrading robot software (main firmware, auxiliary boards, special builds)
Debugging robot configurations
Occasional bring-up and validation testing of new HW and SW changes from engineering
Identify hardware and software failures through software diagnostic tools
Provide documentation and training on robots and tools
Utilize and refine scripting methods from engineering groups to facilitate robot processing and troubleshooting.
Support engineers for testing prototype systems and pre-released software
Support technicians, managers and engineers to complete assigned tasks
Required Qualifications
Experience working on complex embedded systems such as robots
Solid grasp with scripting languages (Python, bash...)
Experience working in Linux and Windows environments. MacOS is a bonus, as well as Android/Mobile Software.
Strong communication skills
Strong time-management ability and openness to shift in priority
Self-driven problem solver who works well in teams
Desired Qualifications
Passion for robotics and experience with software elements professionally or as a hobby
Associate degree in Computer Engineering or equivalent is ideal, but not required. Much of the Fleet Software Technician Role comes from OTJ experience.
In Return You Can Expect
The individual that accepts the role of Fleet Management Software Technician should be a person who is passionate about robotics, especially their software aspects, but most importantly, a person who can adjust with constantly shifting priority and tempo. As one of the consistently busiest sections in all of iRobot, work that is of urgent importance is a daily occurrence.
Said individual should be adaptable (as Fleet SW Technicians are expected to be minimally HW proficient as well), of strong bearing and patience, and open to learning from engineers on a regular basis.

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iRobot

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iRobot, the leading global consumer robot company, designs and builds robots that empower people to do more.

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Company Profile

Number of Employees

1,000+ Employees

Open Positions

61

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Employee Testimonials

"I love how much iRobot emphasizes learning, risk-taking, and innovation, and gives me the opportunity to work with different people."

Danielle Dean   –   Technical Director of Machine Learning

"Collaborating with people who are very passionate and dedicated to building products that bring joy and ‘wow!’ to customers is my favorite part of my job."

Emiko Komori   –   Corporate Counsel

"iRobot is a wonderland for a data scientist. Our data helps us enhance our customers’ experiences by better understanding their needs and delivering new solutions to exceed their expectations."

Brandon Rohrer   –   Principal Data Scientist

"The hardware engineering group at iRobot is incredibly innovative and fun to work with. We have a full range of engineers with many diversified talents. Everyone is incredibly willing to share their expertise and help out on challenges."

Eric Burbank   –   Principal Mechanical Engineer

"The collaborative nature of the team is refreshing. Everyone works together to find interesting solutions to complicated problems, and contributions are appreciated from anywhere. Because of the diverse set of backgrounds and experiences, you’ll often find answers where you least expect them!"

Evn Tomeny   –   Manager of Enterprise Collaboration

"iRoboteers know that their contributions matter. They are always doing what they can to make things better and deliver great products that customers will love. We know we’ve had a hand in changing the world and it shows in our drive and determination to keep moving forward."

Michelle Gattuso   –   VP Portfolio & Digital Product Management

"Our team is unique because we have so many disciplines within the Design department. Owning and using a robot is a multi-faceted experience, and we all work together to create that experience for our users. The cross-discipline collaboration is really special. It’s a group of funny, enthusiastic, creative, kind people."

Lauren Stern   –   Principal Design Researcher

"It’s great to have the opportunity to manage a global team and work with suppliers from all around the world. It really helps you appreciate how inter-connected everything is."

Sushmita Bawari   –   Director, Strategic Sourcing

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