Job Post

Enterprise Customer Success Manager

Drift
222 Berkeley St., 6th Floor
Boston, MA 02116

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want.

We're looking to add more Customer Success Managers to our growing Customer Team in Boston and San Francisco!

What youll be doing on the Customer Success team at Drift:

Customer Success Managers at Drift embody the following core values and qualities. Do these describe you?

  • Customer Centricity: You are a trusted partner and advisor to your customers, and their needs are your north star.
  • Agility/Rigor: Give me what I need to get moving is your mantra. As things change and move quickly, you are excited by the fast pace, and opportunity to constantly learn.
  • Scrappiness: You are energized by rolling up your sleeves and making things happen.
  • Extreme ownership: You hold yourself accountable to a high bar. You are supremely organized, you see what needs to happen, and you dont just roll with it, you run with it.
  • Implementation Chops: You know what it takes to get customers moving quickly and seeing value from software for their business. You also know what it takes to drive change through an organization, and to guide customers through that change.
  • Problem solving: Getting to the root cause of a challenge and coming up with a solution is second nature to you. You have an eye for identifying problems, and an even stronger skill in taking positive proactive action.
  • Technical capabilities: Youre thrown something SaaS Software/Internet related and can move quickly through it with a strong sense of comfort and confidence (e.g. Integrations, APIs, JavaScript, CRM)

About you and what type of skills youll need:

If what you just read excites and describes you wed love to talk to you. We are building our team of Drift Customer Success Managers and are looking for folks who can challenge, inspire and motivate us to make amazing things happen for our customers. We have a strong preference for:

  • 5+ years of Enterprise Customer Implementation/Account Management/Customer Success experience, preferably in a software or Sales/Marketing environment.
  • Superior understanding of the needs of an Enterprise business and strong business acumen.
  • Familiarity partnering with C-level executives, while supporting project management and change management across multiple stakeholders
  • Familiarity with customer onsites, business reviews, and driving customer strategy in addition to technical adoption and implementation

About Drift

Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.

Category: Client Services
Full-time

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