Toast: Engineering Enablement Specialist
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast

Office Tour Photos

Video

We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As the Toast Engineering team continues to expand year over year, we are investing heavily to evolve and improve our on-boarding experience, as well as provide continuing learning and development opportunities to our existing team.This work will ensure that new hires are ramped quickly and that our existing team continues to improve. As an Engineering Enablement Specialist, you will be responsible for planning, executing, and evaluating initiatives in this area. This is a high impact, high visibility and new area within Toast.

As an Engineering Enablement Specialist, here is what you'll be working on:

  • Onboarding Support: Working with leadership and engineers to schedule, manage and coordinate agenda and program details including but not limited to asset preparation, recordings, and final assessments.
  • Content and Trainer Development: Develop and iterate on training content. Partner with engineers, leaders, and others to ensure that appropriate developmental objectives are set and that the content is clear and well-organized. Provide feedback and guidance to trainers to ensure engaging and impactful delivery.
  • Content Management: Update and maintain resources about Engineering technical content (using Confluence and Google Docs or other tools). Work with Documentation team and others to develop an appropriate information architecture that facilitates discovery and active maintenance by the community. Ensure that trainings are properly managed in a LMS.
  • Impact Assessment: Create surveys or learning assessments and analyze engineering productivity data to understand the impact of programs and initiatives developed by the enablement team.
  • Special Projects: Ad-hoc project work as needed, as we grow our engineering enablement program. Collaborate with other specialists as well as engineering leadership in order to identify areas that can benefit from targeted improvements.

Do you have the right ingredients?

  • Enjoy interacting with new people, whether new hires or existing employees, across the company, in an open and inclusive way
  • Have good attention to detail and the ability to handle multiple projects and deadlines
  • Ability to establish and maintain effective working relationships with internal and external stakeholders
  • Experience with learning and development or training highly beneficial, including familiarity with content development, learning management systems
  • A technical/STEM background beneficial (e.g., comfortable with basic data analysis and software development concepts); actual development experience a significant plus.
  • Naturally intellectually curious, looking to learn and grow
  • Excited with helping shape a growing role at Toast
Full-time

Why We Work Here

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"