Everbridge: Engagement Manager
25 Corporate Dr., 4th Fl
Burlington, MA 01803

Employee Testimonials

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Description

The mission of Everbridge is to “Keep People Safe and Businesses Running”; with this in mind we are looking for an Engagement Manager to lead some our most complex customer accounts. You will primarily serve 3 functions: 

  1. Be the subject matter expert on the Everbridge Suite of products
  2. Work directly with some of our largest global customers in the deployment of Everbridge
  3. Lead project resources to achieve our mission for the customer.

Strategically, Engagement Managers play a strategic role in analyzing project goals, creating a plan to achieve those goals, and driving the team to achieve those goals while understanding the client environment and any limitations to execution.

Tactically, Engagement Managers are responsible for managing scope, schedule, and cost by leveraging their management and collaboration capabilities. Success is delivering a plan while proactively identifying and managing risks, resolving issues and escalating where appropriate to drive projects to successful completion exceeding customer expectations.

About the Team:

  • As a member of our team, you will join a team of bright, fast-paced professionals. You’ll work in a cutting-edge cloud environment that will power our company’s impressive growth. We are smart, innovative, ambitious, and are looking for people of the same cut to join us.
  • Learn more about Everbridge and see photos of our office   here   .
  • Meet the Everbridge team   here.

Job Duties:

  • Work directly with customers, and with our internal sales team, to understand why a product was purchased, what the goals are, and what the potential obstacles will be. Ensure client use cases are well understood by both yourself, as well as the supporting cast.
  • Demonstrates ability to plan, organize and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.
  • Takes ownership and responsibility for issue management, risks, decisions and the overall success of a project.
  • A team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
  • Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed.
  • Recognizes environmental or cultural nuances and adapts.
  • Able to successfully manage two or more concurrent projects/customers.
  • A history of increasing leadership responsibility and career growth in project management.
  • Outstanding written and verbal communication skills with audiences of all levels.
  • Competency in Microsoft Office suite, Microsoft Project toolsets

Required Qualifications:

  • 5+ years of experience in a customer facing role
  • 3+ years minimum experience managing technical projects consisting of 5 to 12 people totaling over $250,000 budget
  • Proven experience working in a matrix environment, managing multiple stakeholders
  • Works effectively in a dynamic environment with changing priorities
  • Able to apply strategic thinking and demonstrate understanding of functional and technical requirements
  • Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
  • Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management
  • Demonstrated ability to negotiate and resolve issues
  • Understanding of technology principles and services including SaaS/Cloud, infrastructure, business applications, data management, security, application platforms and consumer facing technology
  • Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports
  • Bachelor’s degree required
  • PMP Certification required
  • Ability to travel up to 50%
Full-time

Employee Testimonials

Shane Garoutte
GM + VP, Tech Ops at Everbridge

"Tech companies that save lives are rare. A couple weeks ago, we learned that messages sent through Everbridge helped save a child. On the intrinsic value scale, that’s hard to top. That’s what I was looking for, and what many people who come to Everbridge are looking for. I wanted to be able to tell my kids I’m doing something that makes a difference." Read more.

Shaili Kapoor
Software Engineer

"If someone is looking to join Everbridge, I think the most important thing to know is that you need to be a team player and to take initiative. If you want to work somewhere that’s really collaborative, without any office politics, then I think this is the perfect place. People are really approachable. There are no egos getting in the way." Read more.

Ben Potter
Implementation Specialist

"The military is an organization of comradery and brotherhood, and that comes with a lot of accountability. Similarly, at work it’s important to understand your role in the bigger picture and how your success is measured — then you have to hold yourself accountable to that." Read more.

Kerry McDonough
Implementation Specialist

"There’s this positive energy, this excitement, in every room I walk into. Everyone is enthusiastic and generous, not only with each other, but with customers. I’ve worked places where, when people talk with a customer, their main goal is to finish the call. Here, people want to talk with customers. I think it goes along with our work culture. Everyone’s excited to be at a young, rapidly growing company, so everyone really goes above and beyond. People truly care about what they’re doing." Read more.