: Employee Relations Manager

Our Opportunity:

Chewy is looking for a Human Resources Business Partner to join our our rapidly growing HR team based in Boston, MA. In this role youll support one of the largest, fastest growing, most dynamic teams in e-commerce today. You will partner with leaders to drive performance and talent management initiatives and will provide the Product, Technology and New Verticals teams with strategic and tactical HR support. You will implement new talent programs and interface with leaders at a variety of levels, all while helping to build the HR team that will scale with Chewy as it continues to grow. We are looking for someone with a commitment to forging strong partnerships, continually improving our processes, and strengthening our team.

What Youll Do:

  • Provide management coaching to build leadership capabilities
  • Provide guidance and input on organizational design, role design, workforce planning and succession planning
  • Lead day-to-day HR activities: employee relations, corporate policies/programs/procedures, change management, incident management, etc.
  • Work with business leaders and HR centers of excellence to create and drive talent initiatives, and to resolve concerns
  • Review and analyze data to identify trends and recommend solutions to improve performance, retention, and employee experience

What Youll Need:

  • 4+ years of HR experience in an HRBP or generalist capacity advising and influencing business leaders
  • Ability to influence and partner with different levels of the organization to achieve results
  • Experience with employee relations
  • Demonstrated ability to coach managers to use company best practices for maximum effectiveness
  • Operational tightness and demonstrated ability to manage multi-stakeholder projects from inception through to completion
  • Excellent written and verbal communication, interpersonal skills; High quality document and report preparation
  • Strong business acumen, including strong problem-solving skills, critical thinking, and self-initiative
  • Some travel may be required


  • Bachelors degree in Human Resources or related field
  • Experience supporting e-commerce or technology teams

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.