EF Education First: Employee Experience Coordinator

If you are passionate about office culture, love to deliver exceptional service and experiences, and thrive when others are relying on you, we want to meet you!

As Employee Experience Coordinator, your main duty will be to assist and support our community of 1,000+ employees at EFs North American headquarters. You will be a central figure on campus, flawlessly executing our front desk and office-wide processes while maintaining high productivity and a level head in stressful situations.

This role requires constant interaction with all of EFs stakeholders: staff, customers, vendors, partners, and more. You will gain extensive knowledge of EFs business and products, which will allow you to provide the best possible service to these groups as well as identify opportunities to improve our existing offerings.

The Employee Experience team are the hosts of EF Center Boston, and are responsible for driving our EF culture through building operations, events, programs, and communication. We know that every interaction, email, and act of kindness matters no matter how big or small. The ability to work independently leading your own projects while communicating amongst a highly collaborative team and maintaining a friendly, positive attitude at all times is critical.

Some specific tasks include, but are not limited to:

  • Answering phones and welcoming/directing guests
  • Planning and orchestrating office events, workshops, and parties
  • Managing on-site fitness center
  • Managing daily office requests from EF employees, such as general office Q&A, conference room bookings, and collecting staff feedback
  • Maintaining and streamlining internal employee website
  • Negotiating and maintaining relationships with vendors for staff perks/benefits
  • Liaising with in-house restaurant and hair salon
  • Researching ways to innovate and develop staff culture
  • Assisting executives
  • Other special projects

Who You Are:

  • Passionate about EFs mission of Opening the world through education
  • Intensely service minded; experience in the service industry a plus
  • Exhilarated by the idea of hosting a dinner party for 50 guests on less than 24 hours notice
  • Self-driven and independent with exceptional communication and collaboration skills
  • Positive, high energy you are EFs hype person
  • Attention to detail might as well be your middle name
  • Able to multitask and adapt quickly in high-distraction, ever-changing environments
  • Equally as comfortable wearing a costume to promote an office-wide event as you are tracking budgets in Excel

Employee Testimonials

Helene Vincent
Manager of Product Innovation, Language Immersion Tours

It's a big university town so there are always concerts and cultural events. There are also people from all over the world so you can hear all kinds of languages. It's large enough to be exciting, but small enough that we have a real sense of community.

Kate Berseth
Executive Vice President

I was used to a fast-paced and informal environment in previous companies, but I think what sets EF apart is the physical office space – light, open, minimal, elegant, fun and happy. It sold me the first time I walked into the Boston office.

Angela Xu
EVP, Recruitment and Employee Development

I love the fact that there are so many universities in Boston, a city of culture and intelligence. There are so many meet ups you can join, to meet new people.