Clavis Insight: eCommerce Consultant (Boston or West Coast)
46 Farnsworth Street, 1st Floor
Boston, MA 02110

Photos

Clavis Insight is a technology leader at the forefront of the Consumer and Professional Goods eCommerce Revolution, delivering eCommerce Insights and Online Store Audits to leading Consumer and Professional Goods manufacturers and retailers around the world. Our solution analyses products Placement, Portfolio and Content Integrity across leading online stores to enable brands to optimise digital channel distribution, content and presentation; to protect brand integrity; and to grow sales online.

Our Customer Success group is responsible for ensuring Clavis customers are utilising the Clavis platform to successfully impact their businesses and place a high value on the solution. We also deliver high quality, bespoke services and advisories in support of the Clavis Insight solution.

Role and Job Description

We are looking for eCommerce Consultants to join our rapidly growing Customer Success team  in Boston (local office based) or the West Coast (home office based). The role offers an opportunity for a candidate with experience in the Consumer and Professional Goods manufacturer or retailer arena to add to and develop their career in a dynamic environment, with a company that is growing rapidly. The successful candidate will be responsible for helping our top-tier Consumer and Professional Good manufacturer customers to interpret and utilise Clavis metrics for maximum impact and value-delivery across their organisations, by serving as ongoing, day-to-day lead contact with assigned customers. This position will join team members in Boston, Dublin, London, Paris and Shanghai, and will report to the Regional Head of Customer Success.

Responsibilities

This is a hands-on role – the successful candidate is expected to become an expert with our eCommerce Analytics and Audit solutions

Primary point of contact to key customers:

·         Training and education for customer personnel on Clavis metrics and how to analyse, interpret and apply them successfully in their business

·         Interpretation of Clavis reports and data to identify top opportunities for value creation

·         Identify relevant trends, conduct follow up analysis and prepare visualisations for the client

·         Work with customer personnel to define and agree on initiatives and action plans for using Clavis insights

·         Create materials that focus on both the usage of the Clavis service, and integration of Clavis into the customer’s work processes

·         Day to day implementation and management of action plans as needed

·         Presenting Clavis reports and insights to customer personnel as needed

·         Provide input and feedback to other Clavis functions – including product management, customer support, sales management, and general management

·         Monitor customer satisfaction; work with account managers to proactively identify and address customer issues and with technical support team on any configuration changes

Desired Experience & Skills

EXPERIENCE

·         3-7 years of experience in the Consumer and Professional Goods manufacturer or retail sectors delivering digital marketing/shopper marketing, eCommerce or business intelligence projects or solutions for Tier 1 companies

·         High digital/eCommerce acuity and understanding of the industry

·         Proven Excel and data analytics experience, identifying key insights and recommendations; examples of prior work will be requested

·         BA or equivalent Undergraduate degree

·         Consumer and Professional goods experience, on the ‘front lines,’ with brands and retailers

·         Understanding of eCommerce performance elements/dynamics – i.e. search, taxonomy, conversion analysis or similar

·         Has worked either directly or through a third party with well-known digital retailers

·         Strategic thinker

SKILLS

·         Dedication to quality, attention to detail, persistence and ability to follow through

·         Intellectual curiosity with a proven ability to connect disparate data points

·         Passion, a strong desire to achieve and exceed goals

·         Excellent problem solving and data analytics skills

·         Excellent verbal and written communication skills

·         Excellent customer interaction skills

·         Ability to learn required skills quickly

·         Ability to work independently

·         Ability to work cross-functionally at any level

·         Demonstrated Excel mastery

LOCATION

Boston – Clavis office based

West Coast USA – home office based

Travel: ~20%

Full-time