Tufin: Director, Services Operations & Training
2 Oliver Street
Boston, MA 02109

Employee Testimonials

Video

About Tufin

Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack surface and meets the need for greater visibility into secure and reliable application connectivity. Its network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance. Tufin serves over 2,100 customers spanning all industries and geographies; its products and technologies are patent-protected in the U.S. and other countries. Find out more at www.tufin.com.

Role Description

As the Director, Services Operations & Training, you will be responsible for driving operational services excellence for our customers by utilizing in-depth knowledge of Tufin products, implementing best practices, and optimizing customer satisfaction. You will be responsible for improving Services productivity and effectiveness.

In this role, you will work closely with cross-functional teams (Professional Services, Support, Product Management, R&D, etc.) to make and implement improvements to drive Services results. You will also collaborate closely across the organization with finance, marketing, operations, product management, and R&D to make decisions and implement operational improvements. You are responsible for administration and implementation of various systems/processes that support the Services organization, including dashboards, reporting, business planning, order to cash and salesforce activity. You will also be responsible for the training, and communications roadmap for our Services partners. 

Responsibilities:

  • Partner with the Services leadership team to align department policies and systems
  • Implement procedures that drive effective and efficient operation of the support team
  • Establish and refine metrics and key performance indicators that forecast capacity, anticipate customer sentiment, and increase productivity
  • Monitor programs and procedures to ensure on-time delivery and customer satisfaction
  • Set, monitor, and evolve performance standards to meet or exceed service goals
  • Structure the onboarding and training agenda for Services organizational employees including cross-training, certification programs, and other initiatives
  • Provide feedback to other company departments regarding impacts of product defects, system stability, feature functionality, product usage trends, and overall satisfaction
  • Function as change agent across organizations, reinforcing and advocating “better together” principles

Location: Fairlawn, OH or Boston, MA

Requirements

  • 5+ years of operational experience within a services delivery organization within technology companies.
  • Possess an effective understanding of networking and the cybersecurity market
  • Possess strong deductive reasoning and analytical skills. Capable of thinking through problems in a systematic and logical manner; makes logical conclusions and can see consequences and implications.
  • Must be a self-starter with demonstrated ability to take own initiative.
  • Superior organizational and project management skills
  • Strong presentation & negotiation skills
  • Excellent communication, critical thinking & analytical skills
  • Ability & willingness to travel (up to 25%)
Full-time

Employee Testimonials

Amanda Levin
Director of Marketing, Americas

Tufin is a company that TRULY invests in its people. In my 5 years here, I’ve witnessed many occasions where upper management has gone out of its way to care for the personal and professional welfare of individual employees. The result is a family-like atmosphere – filled with understanding, teamwork and lots of fun.

Henry Pea
Sales Engineering Manager, APAC

Tufin is an innovative company. It is constantly exploring which opportunities exist now and are likely to emerge in the future, developing ideas and products to meet these demands. This motivates the employees and makes the job exciting. The family-like culture also makes the company a fun and warm place to work.

Carmit Admoni Lin
VP of Finance

Tufin’s company culture is people-oriented and innovative. Such an open environment allows you to develop and advance within the organization–to fully realize your potential both professionally and personally. It’s been exciting and a privilege for me to be part of a successful company that treats its employees and partners with respect and dignity.

Vivien Goldman
Sales Operations Specialist

Tufin offers a great atmosphere with a supportive and understanding management team. I enjoy coming to work and the opportunity to grow professionally — and all this with many colleagues I can also laugh with :)

Yaniv Zadok Tufin
Yaniv Zadok
Product Designer

Tufin has a great atmosphere, unlike any of my previous workplaces. Everyone here is kind and eager to help others. There’s a sense of closeness between the people here and it just a great place to work in. The work itself is very interesting, challenging and enables maximizing one's personal abilities.

Ohad Gablinger
Director of IT & Systems

There is a supportive, can-do atmosphere, people are capable and motivated. The people, the culture, and the dynamic environment all make coming to work every day a fun routine.

Roi Alon
Product Engineer

Tufin is a company with great people; you get to meet highly professional individuals. When you are dealing with a challenge – you can always count on others to help you, even if you don’t ask! You get exposure to many different technologies that are in the “hottest” domains in the industry.