Cybereason: Director, Sales Operations
200 Clarendon Street, Floor 18
Boston, MA 02116

Employee Testimonials


As the Director of Sales Operations, you will be part of a highly dynamic team supporting the growth of Cybereason. This is a key role, partnering directly with key leaders in Sales, Marketing and Finance to support the rapid growth the company is experiencing and provide leadership on critical strategic, organizational and operational projects designed to increase revenue, sales productivity and operational efficiency.

You will be responsible for conducting business planning process to measure performance, keep accurate sales ops records, help modify existing sales operations processes, create budgets and allocate resources to reach sales operations goals. You will also be in charge of providing strategic sales planning, forecasting at regular intervals, analyzing all sales operations, and modifying them to make them more efficient without sacrificing effectiveness and quality.


  • Lead a team that develop key sales analytics, create and maintain executive reports, enhance our sales processes and CRM tools, and support the strategic goals of our teams while also contributing individually to the business
  • Improve efficiency for the sales organization by establishing processes, policies, change management protocol, business requirements, and data governance to ensure effective and scalable sales processes
  • Lead cross-functional initiatives collaborating with Sales, Channels, Marketing and Finance. Collaborate regularly with finance to drive data quality initiatives ensuring that all sales order data is clean and accurate
  • Refine key performance metrics and dashboards to provide visibility to sales leadership; regularly provide key business insights and recommendations for improvement to executives
  • Regularly lead contributions to executive level presentations and data requests
  • Evaluate, implement, and manage all sales tools and technologies complementary to our CRM (Salesforce)
  • Drive special projects that aim to improve data quality, replace manual reporting through automation


  • 5+ years of experience in Sales Operations leadership and management
  • Excellent analytical, business intelligence and project management skills
  • Expertise in Salesforce and the Salesforce ecosystem and other sales related software and tools
  • Demonstrated focus on being able to translate data and metrics into predictable business insights and compelling presentations
  • Proven leadership and facilitation of cross-functional initiatives, collaborating with Finance and Marketing
  • Excellent verbal, written, and communications skills, particularly to senior executives
  • BS or BA degree required, MBA is a plus
  • Strong financial background preferred
  • Experience building a team of sales ops and financial analysts
  • Collaborative
  • Problem solver
  • Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment

Employee Testimonials

Katherine Moan
Director of Finance

"Our roles and skills are constantly evolving. This core value encourages us to foster collaboration in real time with people all over the world, in order to come up with well rounded ideas that are actionable and provide real results that push us forward as a company."

Jordan Bowen
Customer Success Manager

"Cybereason is an awesome place to grow your career! It's a company full of opportunity and great people you can learn a lot from. If you're eager to continuously challenge and develop yourself, you'll fit right in."

Zach Lakovics
Channels Director

"As a field sales professional it can feel as if you are on an island and no matter how hard you scream and shout, you are never heard. At Cybereason, that is never the case. We act as one and we have access to all the right people and resources when we need it."

Ankur Chaturvedi
Senior Customer Success Manager

"As a CSM at Cybereason, having direct access and exposure to high level execs, not just at Cybereason, but with my clients is a differentiator. Previously working in sales, I would have to claw my way up the chain to get there, but as a CSM at Cybereason it's not just a recommendation, but an expectation that I'm communicating with them regularly."