Upserve: Director, Revenue Operations
10 Dorrance Street
Providence, RI 02903

Employee Testimonials

About the Role

Upserve is hiring a Director of Revenue Operations to manage the operations functions for our Customer Success and Sales functions. Reporting to the Chief Revenue Officer, you will partner with leaders across the organization to develop a reliable and overachieving revenue organization. You will focus on managing functions essential to our go-to-market strategy to drive sales enablement and productivity. This will include planning, forecasting, reporting and analytics, compensation design, revenue process optimization, and marketing and sales tech stack management.

The day-to-day responsibilities include:

  • Develop and refine Revenue Operations process, procedures and documentation to ensure all commercial strategies are delivered to plan, ensuring customer success and satisfaction.
  • Equip revenue teams with the information, tools, and learnings needed to drive sales effectiveness.
  • Develop and implement sales best practices to enable the revenue team's productivity.
  • Leverage operations data to drive business decisions; leading the development of reports and dashboards.
  • Collaborate with stakeholders across the organization to implement changes and improvements to Revenue Operations processes and the use of internal and external tools.
  • Communicate and collaborate with enablement team members to ensure appropriate training and communication on key changes to processes.
  • Provide leadership with actionable insights through the assessment of operational information.


  • Bachelors Degree in related field, such as business management
  • 10 to 15 years of progressive operations experience with various revenue teams
  • Proficiency with revenue forecasting and data reporting
  • Salesforce experience required
  • 5 or more years experience managing a team of managers and individual contributors
  • Prior experience supporting SaaS products, hospitality technology, and point-of-sale highly preferred

Why We Work Here

Software Engineer

If you could describe working at Upserve in three words, what would they be?

  1. Supportive.
  2. Catalyst.
  3. Progressive.

Building on that a little more, why did you decide to work at Upserve?

The team at Upserve is very experienced and I’m at the point in my career where I’m trying to absorb as much as possible from the people I surround myself with in my career. I don’t want to be the smartest person in the room. Even if it’s overwhelming being in a meeting with tons of people with Masters and PhDs, they push you to go a lot faster and learn a lot faster. Sometimes it feels impossible to keep up, then you realize they’re just people who were in your shoes at one point. It’s easy to assume programmers are superhuman beings, but they’re just like everybody else, they’re a bit weird, but I like that.

You mentioned how important it is to surround yourself with people who push you, can you talk a bit more about the culture here at Upserve?

The people are thoughtful, very human and real. They respect that we’re people with lives and that we want to bring our A game but we’re also human and have good days and bad days. I feel really appreciated here, like people listen to me. I feel like they care about my growth as a person and keeping me engaged. I think they go out of their way to make my life easy, to get out of my way and let me do my job. They value that I (and everyone on the team) have a unique opinion and has something to contribute. Plus, I love that they support a lot of the initiatives with women.