Toast: Director Restaurant Success
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast

Office Tour Photos

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Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Bready* to make a change?

As the Director of Restaurant Success, you will lead the Restaurant Success team and service our top small to mid-size (SMB) clients post sale. You will use your superior people management skills to build relationships across the company and champion our customers needs. Using data, you will guide revenue growth and develop product adoption strategies.

About this roll*:

  • Manage a team of five Managers of Restaurant Success, each of whom have teams of 4-10 Restaurant Success Managers (RSMs)
  • Identify new and improved ways to deliver and delight at scale across our customer suite.
  • Compose and oversee implementation of playbooks that use data and tools to ensure individual RSM success
  • Act as the high-level point of escalation for restaurant customer concerns within your portfolio
  • Uncover and create opportunities to drive customer growth (revenue, expansion, efficiency, etc) through relationships with sales or deeper consultative activities
  • Collaborate cross-functionally with other departments to drive the highest levels of customer success throughout the organization and to our customers
  • Manage the use of Salesforce.com and all related applications.
  • Work with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automated emails, surveys, and more.

Do you have the right ingredients*?

  • 10+ years in a customer-facing or sales function
  • 7+ years experience successfully leading teams and driving large cross-functional initiatives at a high growth technology company
  • Restaurant experience is a significant plus
  • Process-oriented with a love for developing people in a transition environment
  • Strong project management skills and an ability to multitask without getting frazzled
  • Ability to effectively operate both strategically and tactically

*Bread puns encouraged but not required

Full-time

Why We Work Here

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"