Epsilon is the leader in outcome-based marketing. We enable marketing thats built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID, the most accurate and stable identity management platform representing 200+ million people, Epsilons award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the worlds top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
About The Job
As the Director of Project Management for the Product Engineering organization, you will utilize your leadership skills and significant talents for Program Management, mobilizing cross-functional teams, delivering solutions for scale and data-driven decision-making, to lead and launch solutions that enable our products in Product Engineering. Your passion, technical and business depth, and excellent organizational, communication and interpersonal skills will inspire our teams and rapidly establish trust amongst a diverse set of stakeholders.
As a hands-on individual contributor, you will work with autonomy and accountability on our Customer platform in support of our enterprise customers. You are an excellent leader and have experience managing teams through influence across different geographies to produce results in a timely manner. You will also be an excellent collaborator working with product, engineering, product support, training, and delivery teams to maintain production while building product enhancements. Managing priorities, trade-offs, improving productivity, quality standards, resolving systemic problems with urgency, identifying trends and implementing change are all keys to success. You will represent the team and be able to speak to timings, status of defects, etc.
Our Customer platform is in the forefront of our vision for Epsilon 2.0 as we emerge with a synergistic solution that puts our customers and their privacy at the center of everything we do.
Partner with Engineering Directors, Product Managers and Leadership to ensure alignment with engineering and product priorities.
Hold cross-functional teams accountable through influence.
Streamline processes, simplify execution, manager objective key results, release on time, bring tooling efficiencies and help teams in execution.
Work closely in partnership with:
o Product Management to understand upcoming roadmap priorities
o Scrum Masters & Release Managers to track releases, hot fixes and patches
o Engineering to establish architectural runway needed to achieve the product roadmap and operational scalability of the existing platform
o Product Support to ensure risks are well understood and have planned mitigation
o Sales and Delivery to track upcoming client integrations and pipeline
Work across multiple time zones with distributed international teams.
Provide timely visibility of critical business impacting platform delivery, product enhancements, and technology issues to business and technology leaders
Track key metrics and identify processes and techniques to meet/exceed metric goals
Proactively communicate with all involved stakeholders to identify problems, create solutions and implement efficiency improvements.
Adjust and adapt to multiple demands, shifting priorities, ambiguity and rapid change.
Facilitate recurring meetings with key stakeholders to review metrics, priorities, issues and risks.
Support quarterly roadmap planning by working with cross-functional teams to align on scope and timing to ensure feasibility and past performance are factored in.
Experience working in a Software as a Service (SaaS) environment.
Bachelors degree in Computer Science, a related field or equivalent practical experience.
10 years of experience in managing technical projects in a software engineering domain.
5 years of experience in leading teams within technical program management or equivalent roles.
Ability to understand and communicate technical issues to a broad range of technical knowledge levels.
Demonstrated knowledge and understanding of various project management and software delivery methodologies (e.g. agile, design thinking, lean)
Proven track record of collaborating effectively across organizational boundaries, building relationships, and importing and exporting talent and ideas to achieve a broader organizational goal.
Ability to understand the complex relationship between the organization and its environment, identify connections, adopt different perspectives and quickly respond to changing circumstances in a strategic way.
Ability to demonstrate comfort with changing specifications or standards, and create the conditions in which the team feels comfortable and capable of working through in response to ambiguity.
Excellent analytical, problem-solving, negotiation and organizational skills.
Outstanding written and verbal communication skills that drive executional impact at scale.
PMP-ACP, PgMP, and/or SAFe certifications
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilons policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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