: Director, Product Management (Core Shopping)

Our Opportunity:

Chewy is looking for an experienced Director, Product Management to join our pack on the Core Shopping Product team in our Boston office. As a Director, Product Management on our Core Shopping team, you will lead a team of Product Managers to deliver customer experiences that WOW millions of pet parents, specifically focusing on driving WOW experiences at the top of the shopping funnel. You will set a strategic roadmap and vision for your set of products, and work cross-functionally across Product, UX/UI, Technology, Marketing, Merchandising, Customer Service, Operations, and Executive teams to execute on the roadmaps. You will also serve as a key customer advocate, ensuring the voice of the customer is embedded in key business decisions. This high-impact role will be pivotal in defining the next-level Chewy digital customer experience and has enormous opportunity for business impact.

What Youll Do:

  • Own the key features and functionality of the Chewy digital customer experience and identify opportunities for optimization, new feature development, and innovation.
  • Directly build, lead and develop a team product managers at a variety of levels in accordance with customer and business needs.
  • Own development and communicate the long-term vision and goals that drive strategies for a portfolio of products
  • Influence investment choices that will provide long-term innovation for the user
  • Guide cross-functional teams of product managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization
  • Set product strategy, prioritize features, build consensus, and coordinate feature releases and internal/external communications
  • Communicate product strategy and status to key stakeholders across Chewy; develop intake processes for feature enhancement suggestions

What You'll Need:

    • 10+ years of Product Management experience and an advanced degree
    • E-commerce experience highly preferred, machine learning product experience a plus
    • A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products
    • Experience owning the test-and-learn roadmap to inform the product portfolio and operating with a high degree of ownership and autonomy
    • Working in a culture of experimentation, learning, and innovation in order to solve user needs within the domain

 

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To access Chewys Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

Full-time

Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.