Rapid7: Director, Product Consulting (SaaS)
120 Causeway Street
Boston, MA 02114


Employee Testimonials

Helen Ackers Rapid7
Aniket Menon Rapid7

Director, Product Consulting (SaaS)

Company Description

Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 8000 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.

The Opportunity

Reporting to the Vice President, Customer Solutions, the leader of our Product Security Consulting team is a key member of the Global Services team who possesses a passion for customer success, technology, and solving complex security problems with innovative solutions.

This role is focused on leading our global team of Product Consultants responsible for the successful deployment and enablement of our customers as well as providing the expertise required to integrate companion products and extend product capabilities. The ideal candidate will have a strong focus on customer success and an ability to create and implement service offerings that solve customer problems and lead to successful customer outcomes. In addition, this person will have a strong background in security and related technologies so that they can guide the teams direction to remain in synch with the customer landscape.

The Director is expected to drive pre-sales activities to engage and build our client base. In addition, their team will support customer relationships in a post-sales capacity by delivering exceptional quality and mission-critical product security solutions.

This person will work cross-functionally with other Global Services leaders to foster collaboration, cohesion, and a consistent delivery approach within APAC, EMEA and the Americas. They will also work with our global leaders to grow our product consulting presence and track record of customer success.

If you are someone who wants to bring your progressive mindset to help us evolve a global vision for how our product consulting team can even further enhance our business, this could be the role for you!

Essential Responsibilities

  • Work to establish a clear market position, go-to-market approach, and execution strategy for Rapid7s Product Security Consulting practice

  • Provide P&L management with familiarity with Sales and Revenue forecasting

  • Design a process to directly support and drive opportunities and/or engagements from pre-sale through final delivery and sign-off

  • Enable and energize pre-sales, sales, account management, and channel partners through clear value proposition and benefits, as a unique value road-map, to meet the identified customer business needs

  • Develop a strong portfolio of consulting offerings that meet the needs of our customers and partners

  • Lead the teams growth and expansion in non-North American geographies

  • Actively participate within the Rapid7 community and security industry as an advocate and advisor

  • Maintain an active presence as a thought leader in security/security technology space

Job Requirements

  • 10+ years of professional services delivery experience with an emphasis on the deployment of software/SaaS products/solutions

  • Bachelors degree in a relevant discipline (Computer Information Systems, Information System Technologies, Management Information Systems) or related field

  • Consulting experience including interfacing and servicing clients, conducting proofs-of-concept, pre-sales technical scoping, managing and budgeting time and expenses, working in project-oriented environments with deadlines and milestones, making presentations to management, etc.

  • Proven ability to build relationships, understand business needs, and deliver demonstrable value to senior management and C-level executives

  • Experience growing and managing global teams

  • Experience in the security industry highly preferred, or at a minimum, the passion to dig in and understand the space as well as customers at differing levels of security maturity

  • Willingness to travel up to 40% of the time


Employee Testimonials

James Green
Director of Engineering, Engineering, Software Development

"My favorite memory of being a 'Moose' is our first ever company-wide hackathon in Cambridge. After a fun–filled week for the company kick-off, we still managed to deliver, through the night, on some amazing ideas."

Brett Garofalo
Manager, Mid-Market Sales

"I am not a natural–born salesperson or leader. Rapid7 gave me the mentorship opportunities and leeway to develop those skillsets. Having the support of my management allowed me to take risks and learn from mistakes instead of being tentative and afraid to put myself out there."

Helen Ackers Rapid7
Helen Ackers
Marketing Specialist

"Every time you feel a little more comfortable with your job and what is expected from you, there is always something new to learn and something to add to the repertoire! I love this, it means every week I can see myself developing in my career."

Aniket Menon Rapid7
Aniket Menon
Manager, Enterprise Deployments

"I love the infectious energy and fast–paced nature of the job. Unrelenting progress towards becoming the #1 company in Cyber Security. The sheer number of Products and Services we have launched in the last two years is a staggering achievement."

Dennis Nahas Rapid7
Dennis Nahas
Systems Administrator

"The most fulfilling moments are seeing our products name dropped in the security press, knowing we all contributed to that."

Ashley Seamans Rapid7
Ashley Seamans
Director of Business Intelligence

"There's never a dull moment and always a new challenge to tackle. I have had the opportunity to work with people across the company on product launches, acquisitions, our global sales expansion and lots of new programs, each with its own hurdles but all equally rewarding."

Chris Wallace Rapid7
Chris Wallace
People Strategy Manager

"It's pretty cool to look around the room and know that I played a part in making all of that happen, and that I hopefully helped those people move into a role that they find really rewarding and exciting. Especially in a company where they in turn can have a big impact and take their careers to the next level. The fact that they are all good people, and that we all manage to have a bit of fun in the process, helps too."

Stephanie Philips Rapid7
Stephanie Philips
Counsel and Director, Contracts, Legal

"I love the truly collaborative team effort from everyone across the board – people are always willing to join an effort or a conversation to make a difference and find a solution, and they don't feel bound by their job descriptions or departmental functions if they have expertise that will help out a fellow Moose."

Roy Hodgman Rapid7
Roy Hodgman
Data Scientist

"I feel that [our core value for] continuous learning best represents me because it's been essential to my career here. There are no shortage of tools and techniques that can be applied to the projects I work on, and despite what I think I might know about the problem at hand, more often than not there are new and novel ways to approach it."