: Director of Logging and Monitoring
311 Arsenal Street
Watertown, MA 02472

Employee Testimonials

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**Can work 100% remote, or out of any of our major offices (Watertown, MA; Austin, TX; Atlanta, GA.; Burlington, VT; Belfast, ME **

Director of Logging and Monitoring, IaaS

We are looking for a Director of Logging and Monitoring to join our Infrastructure as a Service division. You will be partnering with senior business executives and product leadership to do great things. Ultimately your work will focus on improving Monitoring and loggingperformance across all athenahealth Private and Public Clouds. But enough about us, lets talk about you.

You love managing people and growing teams. You design our Service Monitoring and Logging based on industry standard framework, and guidance and ensure that all cross functional teams are following standards to deliver high availability. You demonstrate partnership with IAAS, Development, Product Management and Customer Facing teams. You are a tenacious, but nimble learner, who demonstrates design, engineering and process excellence.

The Team: Monitoring and Logging team is the central team at athenahealth which is responsible for governing Monitoring and Logging tools of all athenas processes, Improvement Tracking KPIs. The Monitoring and Logging Director is responsible for leading a team of professionals in the areas of monitoring transformation, metrics and reporting.

Typical Responsibilities

  • The Director is responsible for steady state tools and logging production support activities including, audits, collaborates closely with cross functional technologists and business partners to analyze tactical and strategic solutions for logging and monitoring platforms.

  • Uses that information, along with technology strategies to formulate solutions to meet business needs.

  • Provides direction and oversight to sustain teams to design, develop, deploy, and maintain monitoring solutions that meet applicable business requirements.

  • Allocates and directs resources to accomplish tasks and maintains control of tools roadmap.

  • Responsible for resolving issues, aligning with the NOC monitoring, and escalating issues when appropriate.

Typical Qualifications

  • BS and/or 10 + years of equivalent, relevant experience

  • Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with an executive consultative approach

  • Expert knowledge of the industry known monitoring tools (Nagios, Zabbix, Assure, Graphite, etc..)

  • Expertise with all aspects of the development life cycle and an exposure to various current software development methodology approaches. Experience in incident management, root cause analysis and resolving production application issues with both short term and long term solutions

About athenahealth

  • Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

  • Our Location: This role will be based remotely. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have three other US locations in Atlanta, Austin and Belfast, ME.

  • Our Culture: At athenahealth, our employees (or athenistas) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.

  • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.


Employee Testimonials

Olivia Adams
Lead Member Of Technical Staff

“I enjoy working at athenahealth because I am making something that matters.  My passion isn’t writing code - it’s what writing code enables me to do, which is make something for other people.  And there’s no nobler cause than healthcare.”


Sherry Cheuk
Product Operations Manager

“athenahealth has a mission to transform healthcare, which is something I really admire.  Every company out there is trying to grow, but I think our focus on making an impact and delivering value is really powerful.  Our work is about improving people’s lives.”