Job Post

Director, Information Security
77 4th Avenue
Waltham, MA 02451

The Director of Information Security is the operational security leader of's information security team and guiding the security program to continually enhance the security and resiliency of systems and networks. Reporting to the Vice President, Information Technology, this position works closely within the Information Technology group and at large to ensure compliance with all regulations, policies and standards and ensure the confidentiality, integrity and availability of all information systems.


  • Oversee programs to ensure adherence to all applicable information security and compliance in accordance with industry standards (PCI-DSS, SOX, GDPR, SOC2)
  • Collaborate closely with other departments to ensure that these requirements are being met
  • Architect and maintain a multi-year roadmap for the security organization
  • Manage information security team and provide Information Security and Compliance leadership
  • Act as an advocate of information security across the organization
  • Prepare reports and performance metrics on program performance
  • Provide oversight of third party information security assessments or audit, escalating risks to business leaders to achieve resolution
  • Play a primary role in the selection of new information security technologies
  • Lead response and coordination of information security events and incidents
  • Leverage information security investments to enhance business, administration and compliance processes

Team Responsibilities

  • Information Security & Phishing Training
  • Risk Assessment
  • Incident Response Testing
  • Policy Review & Revision
  • Care@Work Security Review
  • Vendor Risk Management
  • PCI Compliance/Audit
  • SOX Compliance/Audit
  • GDPR Compliance
  • Approval Oversight
  • Policy Exceptions & Approvals
  • Vulnerability Management and Scanning
  • Log Review and Monitoring
  • Intelligence and Vulnerability Monitoring
  • Penetration Testing
  • Incident Response and Coordination
  • Security Product Administration
  • Legal Hold/eDiscovery
  • Defensive Architecture Engineering
  • devsecops Integration & Oversight

Required Skills

  • Proven strong leadership experience in an information security organization
  • Knowledge of and experience with compliance/remediation efforts of relevant domestic and international security standards and best practices such as PCI-DSS, ISO 27001/2, SOX, SOC2/SSAE16, NIST, GDPR, HIPAA or FedRAMP
  • Familiarity with cloud computing environments and applications in a security context strongly preferred
  • Ability to quickly change priorities and handle simultaneous tasks
  • Excellent oral and written communications

Education / Pre-requisites

  • 5-10 years' experience in an information security field; 3 years' experience managing an information security team
  • BS degree in Computer Science, Cyber Security, Information Technology (or related discipline); MBA or MS in information security or equivalent formal training and experience in Information Security
  • CISSP, CISA, CISM, CRISC, or PMP certifications preferred

Since launching in 2007, (NYSE: CRCM) has been committed to solving the complex care challenges that impact families, caregivers, employers, and care service companies. Today, is the worldss largest online destination for finding and managing family care, with 17.7 million families and 13.1 million caregivers* across more than 20 countries, including the U.S., UK, Canada and parts of Western Europe, and approximately 1.5 million employees of corporate clients having access to our services. Spanning child care to senior care, pet care, housekeeping and more, provides a sweeping array of services for families and caregivers to find, manage and pay for care or find employment. These include: a comprehensive suite of safety tools and resources members may use to help make more informed hiring decisions - such as third-party background check services, monitored messaging, and tips on hiring best practices; easy ways for caregivers to be paid online or via mobile app; and Benefits, including the household payroll and tax services provided by HomePay and the Care Benefit Bucks program, a peer-to-peer pooled, portable benefits platform funded by household employer contributions which provides caregivers access to professional benefits. For enterprise clients, builds customized benefits packages covering child care, back up care and senior care consulting services through its Care@Work business, and serves care businesses with marketing and recruiting support. Headquartered in Waltham, Massachusetts, has offices in Berlin, Austin and the San Francisco Bay area.

*As of September 2018 supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, recognizes the power of a diverse workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

Category: Software Engineering/QA

See What It's Like To Work Here

Mission Meets Technology.

Today, is the world’s largest online destination for finding and managing family care, with 19.5 million members across 16 different countries, and approximately half a million employees of corporate clients having access to our services. 

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