: Director of Implementation

If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 250 person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.

Our eGrocery solution was created with the grocer and the shopper in mind. Grocery is an incredibly complex industry, and our products are unlike any other: they are low value, perishable, heavy, and low-margin. Our automated solution is flexible enough to manage these complexities allowing us to ensure the correct picking method for the correct product!

Excited about potentially joining this rocketship to help us bridge the gap between retail and technology? Looking to make an impact daily and help us disrupt a hundred year old industry? If so, continue reading!

The role:

We are looking for a Director of Implementation to join the team that oversees the planning and coordination required to implement both the physical and software components of the Takeoff solution while interfacing directly with clients and company technical teams at a leadership level. The successful candidate will be responsible for managing the complete life-cycle of the clients implementation projects to include consulting on available product options, analyzing requirements to make configuration recommendations, identifying and managing project changes & risks, coordinating resources across internal and external teams, and ultimately delivering projects on time and within budget.

This will be exciting because you will have the chance to:

  • Develop, track and communicate detailed project plans to enable effective implementation of the Takeoff solution, leveraging internal and external inputs and collaborating across multiple Takeoff teams
  • Coordinate cross-functional efforts both internally and at retailer client organizations to ensure implementations are completed on time and on budget, and set up both Takeoff and our clients for success leading to continued expansion of client partnerships. Build influential relationships with our clients across all levels of their organizations, from the sales floor to the C-Suite
  • Maintain a high level of client satisfaction throughout the life-cycle of the project.
  • Rally internal and external resources in a fast-paced environment to ensure positive outcomes and great results while maintaining transparency and openly addressing any issues
  • Anticipate any potential delays or roadblocks (internal or external), communicate them promptly to the right audience, and help identify and implement potential solutions to minimize project risk
  • Control project scope based on a signed contract/SOW with the client and a thorough understanding of Takeoff Technologies product suite and capabilities.
  • Contribute to the development of PMO tools and processes to continuously reduce implementation cycle times, improve repeatability, and increase organizational capacity for implementations
  • Be a Subject Matter Expert in the eCommerce Grocery domain so as to effectively work within our team and with our clients, providing industry-leading solutions. Our products affect all aspects of the eGrocery lifecycle and our Implementation team ensures positive outcomes for our projects, our clients and Takeoff by utilizing your domain expertise in providing the right world-class solutions to enable client success
  • Translate client expectations and business needs into actionable project artifacts that the Takeoff Product and Engineering teams can use to configure the right solutions
  • Contribute to our Product Roadmap by communicating current and future features and needs driven by clients and the eGrocery industry to the relevant partners within our organization to ensure our solution continues to lead the domain.

Some of the experience you will bring to the table:

  • 7-10 years experience leading projects within retail / online business development, inclusive of client-facing experience
  • Bachelor's Degree (Business, Engineering, IT or other technical degrees a plus) required; MBA preferred
  • Must possess professional confidence and credibility with the presence and communication skills to represent Takeoff effectively across a diverse audience ranging from technical teams to senior business and functional leadership
  • Knowledge of system and software delivery/implementation best practices and methodologies coupled with e-commerce and/or warehouse operations experience.
  • Understanding of PMI methods and how to apply them to achieve project results
  • Flexibility to effectively manage change, create order out of ambiguity, influence without authority, and thrive in a rapidly-evolving organization
  • Ability to travel 30-60%, inclusive of international travel
  • PMP Certification preferred
  • Grocery-specific experience preferred

Why you'll love working at Takeoff:

  • We're a successful, rapidly-growing startup with an entrepreneurial vibe
  • We're disrupting the eGrocery industry with our innovative business model
  • We're passionate about what we do
  • We get to be creative on a daily basis
  • You'll work with a smart, experienced leadership team that wants to do it right, and is open to new ideas
  • We believe in autonomy, and reward those who take initiative
  • We offer competitive salaries and comprehensive health benefits

Some of the perks and benefits we offer:

  • Competitive salary with yearly bonus incentives based on individual and company performance
  • A continued focus and emphasis on work / life balance
  • Health, Dental and Vision plans
  • 401(K) plan with a 5% company match(kicks in day one!)
  • Unlimited PTO to ensure our team takes the necessary time off to recharge and be as productive as possible when they come back to work(this is very important to us!)
  • Tuition reimbursement
  • 12 weeks of paid baby bonding leave for both parents
  • Flexible spending/dependent care accounts
  • Life Insurance, Short & Long Term Disability
  • Annual Fitness Reimbursement of $300

Some of the ways we are addressing Covid-19:

While Covid-19 has posed its fair share of challenges, we have tackled these head on, while continuing to ensure that the health and safety of our employees and clients remain top priorities. We certainly believe that building a successful company starts with the people, and while the chance to meet and collaborate face to face in an office setting is vital to our growth and company culture, the health and safety of the Takeoff team is the most important right now. To that end, we are embracing a work remote first company policy, however the expectation is that you are based in the Greater Boston / MA area to ensure time zones are aligned with the rest of the Takeoff team based on the east coast.

Whether it be a Cultural Brunch & Learn, a Rocketberry Mini-Series showcasing some of our teams dynamic and hidden talents, or a weekly coffee chat to catch up with your fellow colleagues, we are finding creative ways to stay connected and engaged with each other during these challenging times.

Lastly along with our robust and competitive benefits package that we offer(above), we are excited to roll out two new benefits; a remote work allowance as well as a remote office setup reimbursement. These benefits will be effective immediately upon hire date geared towards ensuring that our employees are continuously set up for success while working remotely!

Equal Opportunity Employer

Our culture revolves around our core values of respect, initiative, collaboration, adaptability and diversity. As people, we value hard work, but we balance it with socializing as a team, respecting our time outside of work, and appreciating our coworkers unique walks of life.

Takeoff is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at www.takeoff.com. We believe that diversity is critical to the growth of our company; we foster an environment where everyone has a voice and views the Takeoff team as their second family.


Employee Testimonials

Jake Williams
Jake Williams
Fulfillment Product Lead

The culture here is so unlike big companies. It’s warm and friendly. We eat lunch together every day. It really feels like family.

Jean Achorn
Jean Achorn
Communications Specialist

Everyone here really believes in what they do. We work hard, but we also know how to have fun!

William Odom
William Odom
Design & Continuous Improvement Lead - Fulfillment

My favorite thing about working at Takeoff is the collaborative environment. We're all part of the team.

Anastasiia Klimova
Anastasiia Klimova
QA Engineer

At the end of the day, Takeoff really cares about their employees. It's great to work at a place that appreciates each and every team member.

Geraldi Prenata
UX Intern

Last Friday, I completed my 13-week summer internship with Takeoff Technologies as a UX intern. I really enjoy working in such a warm, friendly, and collaborative environment. I learned about creating user personas, performing user research, testing, and interview for our fulfillment & supply chain apps. I learned how to conduct an effective competitive analysis and analogous research to gain insights on current trends of competitors and eGrocery market. I also learned how to analyze user behavior and engagement using different analytical tools, and implement the findings to further improve our apps usability and features. Last but not least, I would like to thank my manager Becky Carpenter and Laura Cody from the UX team for teaching me the principles of Lean UX, product design, and collaboration with other departments.