: Director of Enablement

Director of Enablement or GTM Excellence 

Learning culture is becoming an integral part of life at Klaviyo where every employee, partner and client will have access to a wealth of resources to enhance their effectiveness.  We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most compelling way for the benefit of our learners.  We combine rigor, data and subject matter know-how with intuition and common sense of what will be the highest priority for the business.  We work in an agile, fast-paced environment and are comfortable learning from our mistakes. 

Scope of Work:

The Director of Enablement is a member of the People Operations team reporting to the Chief People Officer and is responsible leading the team (directly and indirectly) in the effective creation, enhancement and delivery of client-facing enablement for Sales, Support and Partner readiness including:

  • Tools
  • Processes
  • Methodologies
  • Learning capability and skills
  • 1:1 coaching to drive performance results

This role is also responsible for the management and support of Klaviyos leading client-facing teams by:

  • Improving sales performance through process efficiency gains to deliver business and revenue growth
  • Acting as a thought leader and critical business partner with GTM leaders to influence action and strategic execution
  • Supporting Klaviyos sales transformation efforts across the business leveraging best practices
  • Partnering with the regional leaders and cross functional teams to identify opportunities and lead working teams to address Klaviyo's growth targets
  • Consistently delivering excellence in adoption and use of systems across the business through training and embedding of skills and tools
  • Upskilling teams to provide the ability to have new experiences and be exposed to new ways of delivering for our clients
  • Partnering with Klaviyos L&D team to support learning experiences
  • Driving measurement of the effectiveness of our enablement deliverables 


  • 5-7 years commercial experience in strategy and / or sales roles, preferably in consulting or technology industry
  • Experience with the sales life cycle, tech, business acumen and skills
  • Experience generating revenue, creating new business and be able to maximize sales and support leaders effectiveness
  • Proven customer-oriented interpersonal skills
  •  Ability to define specific needs of the business and provide appropriate recommendations to the senior leadership team
  • Experience in leading, directing and facilitating complex projects that drive change management in the organization and promote efficiencies and effectiveness
  • Excellent verbal and written communication capabilities demonstrating success in conveying messages across a diverse set of stakeholders
  • A can-do, creative and positive mindset

Get to know Klaviyo

Klaviyo is the worlds leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesnt force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. Thats why 50,000 innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.