Everbridge: Director of Data Reliability Engineering
25 Corporate Dr., 4th Fl
Burlington, MA 01803

Employee Testimonials

Photos

Video

Description

About the role: 

Are you motivated by an incredible sense of purpose in doing work that helps keep people safe and business running daily, with results that regularly make headlines? Are you passionate about innovating on the industry’s cutting edge to develop solid architecture principles, operability guidelines, progressive scaling methodologies, and other sophisticated techniques to reliably operate critical technology infrastructure at scale? Do you have an insatiable appetite for streamlining out inefficiency, automating away toil, and proactively eliminating problems before they occur in the first place? If so, this position is a perfect opportunity for you to join the Everbridge Database Reliability Engineering team in a leadership role driving the architecture, design, implementation, strategy and operability of our global platforms.

About the team: 

As the Director of the Everbridge Database Reliability Engineering team, you are responsible for ensuring overall service quality and availability of Everbridge's data solutions. The technology platforms that we support automate the international delivery of critical information to help keep people safe and businesses running. We are a 24x7x365 distributed team that can do our job anytime, anywhere on the planet with an Internet connection. Our holistic understanding of various technologies allows us to effectively maintain a heterogeneous blend of worldwide public and private cloud services where lives and livelihoods are at stake in the event of failures. We are dedicated, passionate people who are committed to internal/external customer service and doing the right thing.

What you’ll help us do: 

* Keep people safe and businesses running.

* Provide leadership to our data reliability engineering team, helping them achieve their roadmap objectives and inspiring them to achieve their full potential.

* Own operational availability, security, performance, scalability, efficiency, monitoring, instrumentation, integrity, and overall service reliability of Everbridge's data tier.

* Collaborate across Agile teams with Architects, Developers, Quality, Security, and other Operations engineers on designing and implementing highly reliable data solutions.

* Embrace Database Reliability Engineering principles of automation, proactivity, cross-functional collaboration, objective decision making, and fast+safe failing to continually improve our technology and culture.

* Enhance our infrastructure, tooling, and processes to extend operability as a self-service function for other groups in the engineering value stream.

* Participate in a rotating on-call schedule to troubleshoot and resolve production escalations from our 24x7x365 NOC.

* Have fun while we work hard to make a difference.

Your qualifications include: 

* 5 years’ experience contributing in a production environment as a DBA/DRE, SRE, Software engineering, or system administration.

* 3-5 years’ experience leading data engineering organizations

*Experience with Postgres, MongoDB, ElasticSearch and Kafka is highly desired

* Dedicated commitment to technical excellence and quality customer service

* Ability to write code in at least one programming language (e.g. Python, Perl, Java, Ruby, Go)

* Comfort using Git for practical configuration data and code management

* Experience working with Relational data systems (Postgres preferred)

* Strong query skills. 5 or more years working with SQL, MongoDB, or Elastic

* Data modeling, schema design and review

* Data integrity validation, error recovery, backup and restoration

Familiarity in any of the following technology areas is a plus: 

* Automation framework orchestration, configuration management, and software-defined infrastructure management techniques (SaltStack preferred, others e.g. Puppet, Chef, Ansible, etc. also acceptable)

* NoSQL and hybrid JSON/document-oriented data systems (MongoDB, Elastic, Riak, Cassandra, HBase, etc.)

* Infrastructure/application monitoring and alerting solutions (Datadog, Elastic BELK/X-Pack, Prometheus, Nagios, Cacti, Graphite/Grafana, InfluxDB, OpenTSDB, Splunk, Graylog, etc.)

 

Full-time

Employee Testimonials

Shane Garoutte
GM + VP, Tech Ops at Everbridge

"Tech companies that save lives are rare. A couple weeks ago, we learned that messages sent through Everbridge helped save a child. On the intrinsic value scale, that’s hard to top. That’s what I was looking for, and what many people who come to Everbridge are looking for. I wanted to be able to tell my kids I’m doing something that makes a difference." Read more.

Shaili Kapoor
Software Engineer

"If someone is looking to join Everbridge, I think the most important thing to know is that you need to be a team player and to take initiative. If you want to work somewhere that’s really collaborative, without any office politics, then I think this is the perfect place. People are really approachable. There are no egos getting in the way." Read more.

Ben Potter
Implementation Specialist

"The military is an organization of comradery and brotherhood, and that comes with a lot of accountability. Similarly, at work it’s important to understand your role in the bigger picture and how your success is measured — then you have to hold yourself accountable to that." Read more.

Kerry McDonough
Implementation Specialist

"There’s this positive energy, this excitement, in every room I walk into. Everyone is enthusiastic and generous, not only with each other, but with customers. I’ve worked places where, when people talk with a customer, their main goal is to finish the call. Here, people want to talk with customers. I think it goes along with our work culture. Everyone’s excited to be at a young, rapidly growing company, so everyone really goes above and beyond. People truly care about what they’re doing." Read more.