Job Post

Director of Client Development

Cogito
100 Summer St.
Boston 02110

We are seeking a highly intelligent, innovative and motivated hunter sales executive who has experience selling multi-million dollar enterprise business applications to the Fortune 100 by thoughtfully conceiving and executing against strategic account plans, building senior executive relationships, and driving consensus across a jury of IT, security and business executives.Cogito helps large organizations improve the the behavioral intelligence of sales and service agents to improve sales outcomes and customer service experience. Our solution is in use at some of the worlds leading financial services, insurance and healthcare organizations to improve NPS by up to 25%, and agent engagement by up to 60%, improving both customer and agent retention.

Our solution integrates with enterprise telephony, CRM and analytics solutions, and although our product is highly intuitive and easy to use, it involves organizational and behavioral change management across agent and supervisor teams including a novel approach to measuring customer satisfaction and managing agent performance. Our buyers are the senior most leadership within customer service operations, customer experience and workforce management at the worlds largest companies.

Responsibilities

  • Plan and execute strategic account development strategies and help our customers invest in our software platform
  • Work cross functionally with our technology and behavioral science solution teams to help customers understand our core value proposition and how they can succeed with Cogito
  • Lead key customer operations discovery sessions, and develop the right sized solution approach for each customer

Requirements

  • Must have 8+ years of experience in multi-million dollar sales campaigns
  • Must have enterprise business application sales or solution consulting experience in a new category solution in an early adopter market
  • Must be comfortable presenting to and working with the most senior business executives across customer service and operation

Skills

  • Understanding of large contact centers
  • Enterprise Workforce Management experience is a plus
  • You are self-sufficient and comfortable in startup environments
  • Youre able to influence cross-functional teams without formal authority
  • You can prioritize tasks and activities across multiple accounts.
  • You are detail oriented and able to meet objectives in a rapidly changing environment


Benefits:


Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance

Bi-weekly catered lunch and live product demos

401(k) retirement plan options

Ongoing professional development and cross-training

Vacation time and 11 company holidays (yes, Patriots Day is a holiday)

Company paid parental leave upon hire

Competitive pay, stock options, and annual bonus eligibility

Casual dress and fun office atmosphere

Pre-tax commuter benefits

Stocked groceries in the kitchen

Office location in the heart of Boston with convenience to the MBTA lines


Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Cogito Corporation (i.e. H1-B visa, F-1 visa/OPT, TN visa or any other non-immigrant status).

Category: Sales & Business Development
Full-time

See What It's Like To Work Here

Through behavioral science & AI, Cogito provides human aware technology to help professionals elevate their performance. 

More Jobs From This Company

Get unlimited job listings with a BIZZpage